Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 17, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
All guest rooms are equipped with wireless LAN (Wi-Fi) at no charge.
Access (1)
How do I get here from Higashi-Hagi Station?
Approximately 5 minutes by taxi from JR Sanin Main Line Higashi-Hagi Station. From Shin-Yamaguchi Station: approximately 70 minutes by Hagi-go bus → get off at Hagi Bus Center, then approximately 5 minutes by taxi. Free shuttle service is also available; please contact us for details.
Activities (1)
Can I do activities at Kikugahama?
About 1 km of sandy beach called Kikugahama stretches directly in front of the hotel, where you can enjoy strolls and swimming. The beautiful sunset, which has been selected as one of Japan's 100 Best Sunsets, is a must-see.
Cancellation (1)
When does the cancellation charge apply?
Cancellation charges apply from 3 weeks before arrival during Golden Week, holidays, Obon, and New Year's period. For standard periods, please check the terms of your booking plan.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00. For plans that include 1 night and 2 meals, the latest check-in time is 19:30 (final dinner service starts at 20:00).
Pets (1)
Can I stay with a pet?
Pet accommodation is available. Please contact the hotel directly before booking to discuss detailed conditions and which room types can accommodate pets.
Children / Families (1)
Can I stay with children?
Children are welcome. However, children aged 3–6 (under elementary school age) must be booked on the plan that includes meals and bedding. Children aged 1–2 can choose a plan without meals or bedding.
Rooms / Views (1)
What types of guest rooms are available?
We offer a variety of room types including ocean-view rooms overlooking the Sea of Japan, rooms with private open-air baths, and rooms facing the castle town. We can consult with you about your preferences.
Hot springs / Baths (1)
What is the hot spring like?
It is a natural hot spring called Hagi Shizuki Onsen, sourced from our own spring drawn from 1,500 meters below ground. In addition to an open-air bath and large public bath overlooking the Sea of Japan, you can also use a private open-air bath that opened in 2021.
Meals (1)
What kind of meals are provided?
We serve Mihan-style creative kaiseki dinners using seasonal local ingredients. There are plans that also include premium ingredients such as Miran beef and abalone.
Parking (1)
Is there a parking lot?
There is outdoor parking for 60 vehicles, which is free to use (no reservation required). Tire chains may be necessary in winter.
Other (6)
What is the check-in time?
15:00.
How do I get there?
About 5 minutes by taxi from JR Sanin Main Line Higashi-Hagi Station. About 70 minutes by bus (Hagi Bus bound for Higashi-Hagi Station) from JR Shin-Yamaguchi Station, then about 5 minutes by taxi from Hagi Bus Center. About 30 minutes from Ogori-Hagi Expressway Eedo IC.
What is the address?
485 Horiuchi Kikugahama, Hagi City, Yamaguchi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.
What is the check-out time?
10:00.