Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available in all guest rooms. We also offer 24-hour room service.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is from 15:00 to 24:00, and check-out is at 11:00. If your plan has different times specified, those will take priority.
ペット (1)
Can I stay with a pet?
Pets may be accommodated, but you must contact the hotel in advance. Depending on room availability, we may not be able to accept your pet.
周辺観光 (1)
How is the access to the Saitama Super Arena?
The Saitama Super Arena (GMO Arena Saitama) is less than 5 minutes by car, offering convenient access. It's recommended as a base for concerts and sports events.
子連れ (1)
Can I stay with children?
Yes. Children from age 1 to preschool age can stay free under our children's policy. The hotel is well-suited for family stays.
客室 (1)
Can you tell me about the room sizes and types?
We offer 321 guest rooms with modern design. Various types are available including single, double (queen room), twin, and suite. Some rooms have views of Mount Fuji.
温泉・風呂 (1)
Can you tell me about the Sky Spa (rooftop open-air bath and sauna)?
The top floor features a large public bath with an open-air viewing bath. It has been renovated with an IKI-brand automatic löyly sauna, offering an open-air bath, sauna, cold bath, and outdoor air bathing. It is well-regarded as the "open-air bath closest to the stars."
荷物 (1)
Can I store my luggage after check-out?
We offer luggage storage services both before check-in and after check-out. Please confirm details with the front desk.
食事 (1)
Can you tell me about breakfast?
Breakfast buffet is served daily from 6:30 to 9:30 (fee applies). It offers an abundant selection of Japanese and Western dishes with plenty of vegetables, and is praised for its home-cooked preparations. You can enjoy meals while taking in the views from the upper floors.
駐車場 (1)
Is there a parking lot?
Parking is available at the hotel. Please contact the hotel directly for details on rates and capacity.
Other (6)
Is Wi-Fi available?
Free Wi-Fi is available throughout the entire facility.
Is there parking?
Yes. For details, please contact the facility.
What time is check-in?
15:00.
How do I get there?
Approximately 6–8 minutes on foot from JR Omiya Station. Less than 5 minutes by car to Saitama Super Arena / Railway Museum.
What is the address?
1-401-1 Sakuragi-cho, Omiya Ward, Saitama City, Saitama Prefecture
What time is check-out?
11:00.