Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the hotel. We provide comfortable connectivity suitable for both business and leisure guests.
アクセス (2)
How do I get from the airport?
Take the airport limousine bus from Aso Kumamoto Airport for approximately 60 minutes and get off at the bus stop in front of the hotel. By taxi, it takes approximately 40 minutes.
How long does it take from JR Kumamoto Station?
About 8 minutes on foot from JR Kumamoto Station, or 1 stop by tram. The location is convenient as a base for business or sightseeing.
チェックイン・チェックアウト (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00. Times may vary depending on your plan, so please confirm the details of your booking.
喫煙 (1)
Do you have smoking rooms?
We offer both non-smoking and smoking room types. We'll do our best to accommodate your preference when you mention it at the time of booking.
子ども・ファミリー (1)
What childcare support measures do you offer?
The hotel was certified as a "Child-Friendly Excellent Company" by Kumamoto City in 2025. Families can enjoy their stay with confidence.
客室 (1)
Can you see Kumamoto Castle from the guest rooms?
Our 25-storey hotel offers views from 70 metres above ground. You can see Kumamoto Castle and the city skyline, with particularly beautiful night views.
観光 (1)
What are the nearby tourist spots?
Kumamoto Castle is about 15 minutes by car, Suizenji Jojuen Garden about 20 minutes by car, Shimada Art Museum about 10 minutes by car, and Honmyoji Temple (Kato Kiyomasa) about 15 minutes by car. The location is convenient for sightseeing.
食事 (2)
What breakfast options are available?
We offer a Japanese and Western breakfast buffet with over 80 dishes. Service hours: 6:30–10:30 (last order 10:00).
Are there restaurants and bars?
We have an Italian restaurant, Japanese restaurant, and bar lounge. Room service is also available so you can dine in your room.
駐車場 (1)
Is there parking? How much does it cost?
We have a self-parking garage adjacent to the hotel at 1,500 yen per night (200 spaces, 4 stories). Parking is free for up to 2 hours with restaurant usage of 3,000 yen or more.
Other (6)
What is the check-in time?
15:00.
How do I get there?
About 8 minutes on foot from JR Kumamoto Station. The airport limousine bus stops directly in front of the hotel (approximately 60 minutes from Aso Kumamoto Airport). Close to Shinmachi Station on the Kumamoto City Tram.
What is the address?
2 Higashi-Amidaji-machi, Chuo Ward, Kumamoto City, Kumamoto Prefecture
Is there parking?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
What is the check-out time?
11:00.