Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
Access (1)
How do I get there from Kagoshima-Chuo Station?
About 10 minutes by taxi from JR Kagoshima-Chuo Station. The hotel's free shuttle bus can also be used (please contact the hotel for details). From Tenmonkan it is also about 10 minutes.
Cancellation (1)
What is the cancellation policy?
The cancellation policy varies by plan. Please check your booking confirmation email or the plan details on the official website.
Spa (1)
Is there a spa or beauty salon?
There is a spa and beauty salon in the hotel, offering treatments using Kagoshima ingredients. Advance booking may be required.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is by 11:00. Times may differ by plan.
Pets (1)
Can I stay with a pet?
Please see the hotel's official website or contact the front desk directly about staying with a pet.
Traveling with children (1)
Can I stay with children?
Yes, guests with children are welcome and our staff will look after your family's needs. Please discuss children's amenities and meals with the front desk in advance.
Hot springs (1)
Is there a hot spring, and what is it like?
There is an open-air hot spring with a view, fed straight from the source, where you bathe looking out at Sakurajima. Special rooms such as the premium suites also have their own hot spring bath fed from the source.
Non-smoking / Smoking (1)
Can I choose a smoking or non-smoking room?
Both non-smoking and smoking rooms are available. Please tell us your preference when booking or in advance at the front desk.
Sightseeing (1)
How do I see Sakurajima and the city?
The Shiroyama observation deck is about 5 minutes' walk from the hotel. Sengan-en, Kagoshima Aquarium and the Museum of the Meiji Restoration are about 15 minutes by car. Sakurajima is about 15 minutes by ferry (you need to get to the ferry terminal). Please ask the hotel concierge for tourist information.
Meals (1)
What restaurants are there?
There are several restaurants serving dishes made with seasonal Kagoshima ingredients. There is also a facility serving the hotel's own craft beer, a bar, and the takeaway shop Ippinkan.
Parking (1)
Is there parking, and how much?
There is a car park, charged, at about 1,300 yen per night for hotel guests as a guide. Please check with the hotel for capacity and current prices.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 10 minutes by car or taxi from JR Kagoshima-Chuo Station. About 40 minutes by car from Kagoshima Airport. A free shuttle bus runs from the hotel (please check). About 5 minutes' walk to the Shiroyama observation deck.
What time is check-in?
14:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
41-1 Shinshoincho, Kagoshima City, Kagoshima Prefecture