Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 14, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get to the hotel?
From JR Kii-Katsuura Station, it's about a 5-minute walk to the hotel's dedicated pier (Katsuura Port Tourist Pier), then about 10 minutes by hotel shuttle boat. By car, use the dedicated parking lot (400 spaces, free) and we will guide you to the hotel by shuttle bus or transfer boat.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 onwards and check-out is at 10:00. Times may vary depending on your plan. Please contact the hotel in advance if you will be arriving after 18:00.
Traveling with children (1)
Are there facilities for families with children?
The hotel has an outdoor pool (free), indoor pool (paid), game corner (paid), and karaoke. We offer plenty of facilities for families with children to enjoy.
Rooms (1)
What types and numbers of guest rooms are available?
This is a large hotel with approximately 370–681 rooms in total, including Japanese-style, Western-style, and combined Japanese-Western rooms. There are multiple buildings—Nagisa-kan, Nissho-kan, and Sanjou-kan among others—each offering different atmospheres and views.
Payment (1)
Do you accept credit cards?
We accept major credit cards including JCB, VISA, DC, AMEX, Diners Club, and Mastercard.
Hot springs (3)
Can I use the hot spring for a day visit?
Day-visit bathing availability may vary depending on ongoing work such as seismic retrofitting. Please check our official website or contact the hotel directly for the latest information.
What type of hot spring water is it?
We have multiple sources including sulfur-containing sodium chloride spring and chloride spring. The famous open-air baths are "Boukaikidou" and "Genwudou", which utilize natural caves, and we also have a large public bath.
Can I use the famous cave hot spring "Boukaikidou" anytime?
"Boukaikidou" may be unavailable during construction and maintenance periods. From April to mid-August 2026 (scheduled), it will be closed for construction. Please check the official website for the latest information before your stay.
Sightseeing (1)
What tourist attractions are nearby?
The UNESCO World Heritage Kumano Kodo pilgrimage trail and Nachi Falls (at Nachi Taisha shrine) are nearby. The area around Katsuura Port is known as "Kino Matsushima" for its scenic landscape, and you can also enjoy sightseeing cruises.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available throughout the hotel, including the lobby and guest rooms.
Meals (1)
What is the meal format?
Both dinner and breakfast are served buffet-style as standard, where you can enjoy Wakayama's fresh seafood generously, including raw tuna. There are several dining venues in the hotel, and the assigned venue varies depending on your accommodation building.
Parking (1)
Is there parking? What is the cost?
A dedicated parking lot (400 spaces) is available free of charge. However, the parking lot is located away from the hotel building, and we provide shuttle bus transfers. For your car navigation, enter "Wakayama Prefecture, Higashimuro District, Nachi-Katsuura Town, Tenman 441-16".
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
1165-2 Katsuura, Nachi-Katsuura, Higashimuro District, Wakayama Prefecture
How do I get there?
From Kii-Katsuura Station on the JR Kisei Main Line, it's about a 5-minute walk to our private pier, then about 10 minutes by complimentary shuttle boat. Alternatively, shuttle bus service is available from our dedicated parking lot (400 spaces, free).
What time is check-in?
Check-in is at 15:00.
What time is check-out?
Check-out is at 10:00.
Is there a parking lot?
Yes, parking is available. Please contact the hotel for details.