Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
Can we come directly from New Chitose Airport by bus?
Yes, you can use Donan Bus's "Express Noboribetsu Onsen Airport" service. Board from the stop approximately 5 minutes' walk from New Chitose Airport International Terminal, arriving at Noboribetsu Onsen Terminal in about 1 hour. Our facility is approximately 1 minute's walk from there. Please check the Donan Bus official website for operation times and stop details.
How do I get there by JR and local bus?
From JR Sapporo Station take the limited express Hokuto or Suzuran to JR Noboribetsu Station, about 1 hour 20 minutes (sometimes 1 hour 30). From Noboribetsu Station take the Donan bus for Noboribetsu Onsen, about 20 minutes, alight at the Noboribetsu Onsen terminal and walk about 1 minute. From New Chitose Airport, take the rapid Airport about 4 minutes from JR New Chitose Airport Station to JR Minami-Chitose Station, then the limited express about 45 minutes to JR Noboribetsu Station, and continue as above.
Beauty treatments / Spa (1)
Are there beauty or relaxation treatments?
On the third floor is the relaxation salon Ambra (foot pressure and massage, 16:00-24:00, booking preferred). The beauty salon Ambra on the fifth floor (booking only) is currently closed. To book, dial extension 1600. Treatments cannot be given to anyone who is or may be pregnant, or who uses a pacemaker.
Check-in (1)
What are the check-in and check-out times?
Specific check-in and check-out times are not listed on our official website. Please confirm the details by phone (0570-08-3500) or at the time of booking.
Accessibility (1)
Can I use a wheelchair?
Wheelchairs can be used in the public areas and in the Western-style rooms only. Note that there are steps at the entrance to the washroom and the unit bath in the Western rooms, and the washroom is not wide enough for a wheelchair. Japanese-style rooms can be offered to guests who can walk and sleep on futon (wheelchairs cannot be used on tatami). Raised chairs can also be provided (limited numbers; please ask when booking). If you have any concerns, please call 0570-08-3500.
Smoking (1)
Is there a smoking area?
A smoking area is noted on the premium floor LEVEL M on the 10th floor. Other smoking areas are not detailed on the official website, so please contact the front desk on 0570-08-3500.
Basic information (3)
Is there parking?
Yes, parking is available. Please contact the facility for details.
What is the address?
Noboribetsu Onsen-cho 21, Noboribetsu City, Hokkaido
How do I get there?
【By car】From New Chitose Airport IC: approx. 60 km on expressway (approx. 40 min) + approx. 5 km on local roads from Noboribetsu East IC (approx. 10 min). From Sapporo North IC: approx. 15 km on expressway (approx. 12 min) + approx. 5 km on local roads from Noboribetsu East IC (approx. 10 min). 【By train】From JR Sapporo Station: Limited Express Hokuto/Suzuran approx. 1 hour 20 min to JR Noboribetsu Station, then Donan Bus bound for Noboribetsu Onsen approx. 20 min to Noboribetsu Onsen Terminal, then approx. 1 min on foot. From JR New Chitose Airport Station: Rapid Airport approx. 4 min to JR Minami-Chitose Station, then Limited Express approx. 45 min to JR Noboribetsu Station, then transfer to bus. 【By bus】From New Chitose Airport: Donan Bus express Noboribetsu Onsen Airport Line approx. 1 hour to Noboribetsu Onsen Terminal, then approx. 1 min on foot. 【Paid shuttle bus (reservation required)】Departs Sapporo, in front of Kamoriyama Building 3 at 13:30 → Arrives at hotel 15:30 (one way: 1,000 yen)
Traveling with children (1)
Is it comfortable for guests with children?
There is a kids' space (with a blackboard, bouldering and more, 8:00-21:00), a baby-feeding room (with nappies, formula milk and a water server) and the indoor pool Dolphin (with a children's pool 65-75 cm deep, 15:00-19:00). The buffet has high chairs and children's tableware. A good range of items can also be borrowed; please ask at the front desk.
Rooms (1)
What is the premium floor like?
LEVEL M on the 10th floor opened in November 2024 with 16 rooms, including Japanese-Western rooms with an open-air bath, Western rooms with a sauna and a view, and Japanese-Western rooms with a hot spring bath with a view. It has its own check-in desk, a premium lounge open 24 hours (with drinks, snacks and books), a laundry room and a smoking area.
Facilities / Activities (1)
When is the indoor pool open, and can I hire a swimsuit?
The indoor pool Dolphin on the first floor is open 15:00-19:00 (last entry 18:30). It has a 20 m straight pool and a children's pool 65-75 cm deep. Swimsuits can be hired at the front desk (1,000 yen each), but sizes and numbers are limited, so we recommend bringing your own.
Hot springs / Sauna (1)
Is there a private hot spring or sauna?
The premium floor LEVEL M on the 10th floor has a private hot spring and sauna, available 15:00-21:00 (last entry 19:30), by booking only, for three parties a day (up to 6 people). The charge is 3,300 yen for 90 minutes for adults (junior high school age and above) and 1,650 yen for 90 minutes for children (age 3 to elementary school). Hotel guests have priority but day visitors may also use it. Please book at the front desk on the ground floor at least an hour before.
Hot springs / Large public baths (1)
What are the bathing hall hours, and are the baths swapped between men and women?
The bathing halls Tsuki no Yu and Hoshi no Yu are open 13:30 to 10:00 the next day (closed for cleaning 2:30-4:00 and 10:00-13:30). They are not swapped between men and women. There is also a self-loyly sauna (13:30-23:00 and 5:00-10:00) and cold baths using source water and groundwater. Numbers may be limited when busy.
Shuttle service (1)
Is there a shuttle bus from Sapporo?
We run the paid shuttle bus Yuyu Liner Noboribetsu, by booking only. The outbound service leaves Kamori Building 3 in Sapporo at 13:30 and reaches the hotel about 15:30; the return leaves the hotel at 9:30 and reaches Kamori Building 3 at 11:30. The fare is 1,000 yen one way and 2,000 yen return (the adult fare applies from age 3). Book through the Yuyu Liner operations centre (tel 011-223-1888, 9:00-18:00) by 18:00 three days before your stay. Day visitors cannot use it.
Meals (1)
What are the meals and their times?
The buffet restaurant ROWAN FOOD HALL on the second floor serves dinner 18:00-21:00 (last entry 20:00) and breakfast 7:00-9:00, with about 90 dishes including Japanese, Western, Chinese and Ainu cuisine. Shirakaba on the first floor serves creative Japanese dishes around a hearth, with dinner 18:00-21:00, breakfast 7:00-9:00 and izakaya service 21:30-23:30. Please use them according to your plan.
Parking (1)
Is there parking, and is there a charge?
There is outdoor parking. Where you are directed depends on your arrival and departure times and your vehicle. An attendant will guide you, so please come to the hotel entrance. We cannot accept responsibility for theft or accidents in the car park. When the car park is full with hotel guests, day visitors may be turned away. Parking charges are not stated on the official website, so please enquire in advance.