Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 15, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Karuizawa Station?
About 15 minutes by taxi from Karuizawa Station on the JR Hokuriku Shinkansen. A free shuttle bus also runs, with no booking needed. From Naka-Karuizawa Station on the Shinano Railway it is about 1.1 km.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 12:00. We normally recommend a stay of two nights or more.
Pets (1)
Can I stay with a pet?
There may be plans that allow a stay with a dog. It varies by plan, so please check the official website for the latest information.
Reservations (1)
How do I book?
You can book through Hoshinoya central reservations (tel 0570-073-066) or the official website (hoshinoya.com).
Rooms (1)
What are the rooms like?
The 77 rooms are detached-house style, scattered through the valley where the Yukawa River runs. Each has a hinoki cypress bath (semi-open-air), built so you feel at one with the natural setting.
Stay plans (1)
Can I stay for just one night?
We normally recommend a stay of two nights or more, but one night is possible on some plans. Please see the official website or contact the Hoshinoya central reservations desk for details.
Prices (1)
Roughly how much does it cost?
As a guide, from 170,000 yen per room per night (including tax and service charge, meals extra), varying by season and plan. Please see the official website for details.
Hot springs / Baths (1)
What hot spring facilities are there?
There are two hot springs on the grounds, both used without recirculation. Each room also has a semi-open-air bath of fragrant hinoki cypress for a private soak.
Sightseeing / Nearby information (1)
What activities and sights are there nearby?
Harunire Terrace and the Hoshino Onsen area adjoin the grounds, with cafes and shops. The Stone Church and Karuizawa Kogen Church are also nearby. Bicycles can be hired in the area.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available in the building. We will explain the details at check-in.
Meals (1)
What style are the meals?
Meals vary by plan and are normally ordered separately as an option (the basic rate does not include meals). The restaurants on the grounds serve dishes built on Shinshu ingredients.
Parking (1)
Is there parking, and is there a charge?
There is parking for 78 cars, free of charge.
Other (6)
How do I get there?
About 15 minutes by taxi from Karuizawa Station on the JR Hokuriku Shinkansen. A free shuttle bus also runs (please check). By car, about 25 minutes from Usui-Karuizawa IC on the Joshin-etsu Expressway. About 1.1 km from Naka-Karuizawa Station on the Shinano Railway.
What is the address?
2148 Nagakura, Karuizawa Town, Kitasaku District, Nagano Prefecture
What time is check-out?
12:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What time is check-in?
15:00.