Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 6, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Wi-Fi is available in all rooms at no charge.
Cancellation (1)
What is your cancellation policy?
Cancellations made up to the day before arrival are free of charge. Cancellations on the day of arrival incur a 100% cancellation fee of the nightly rate. No-shows also incur a 100% cancellation fee.
Check-in (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00. Please note that the ryokan's operating hours (front desk service) are 7:00 to 23:00.
Smoking (1)
Is smoking allowed?
The entire ryokan is non-smoking.
営業日 (1)
What are your operating hours during the year-end and New Year period?
We are closed from December 29 to January 3 of the following year. We operate year-round outside of this period.
Foreign-language support (1)
Do you offer foreign language support?
We can assist in English. We have welcomed over 190,000 guests from 92 countries, and we have English guidance materials throughout the ryokan.
Facilities / Services (1)
Do you have rental bicycles?
We have rental bicycles available. Please use them to explore the old town and go shopping.
Hot springs / Baths (1)
What types of baths are available and how do I use them?
The ryokan has two types of private baths: a hinoki (cypress) bath and a ceramic bath. You can relax while enjoying views of the garden. Since these are private baths, please inquire with the ryokan about availability times.
Sightseeing (1)
What are the nearby tourist attractions?
Near the ryokan you'll find Nezu Shrine, the Shitamachi Folk Museum, and Yanaka Ginza shopping street. The Ueno Park area also has many cultural facilities for all ages, including the Tokyo National Museum, National Museum of Western Art, and Ueno Zoo.
Rooms (1)
What are the guest rooms like?
All 12 rooms are Japanese-style tatami rooms. Each room is equipped with air conditioning, TV, Wi-Fi, hair dryer (available upon request), yukata, towels, and toothbrush. Some rooms can accommodate 2 or more guests, and some have private baths.
Meals (1)
Is dinner provided?
We do not provide dinner. Breakfast is available in our first-floor dining room. There are many restaurants in the surrounding area, including Yanaka Ginza shopping street, so please enjoy dinner out in the neighborhood.
Parking (1)
Is there a car park?
We do not have a car park. Since we are about a 7-minute walk from the nearest Tokyo Metro Nezu Station, we recommend using public transport.
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
Check-out is at 10:00.
Is there a parking lot?
We do not have parking available.
How do I get here?
About 7 minutes on foot from Nezu Station (Nezu Intersection exit) on the Tokyo Metro Chiyoda Line / About 7 minutes on foot from Sendagi Station on the Tokyo Metro Chiyoda Line
What is the address?
2-3-11 Yanaka, Taito Ward, Tokyo
What time is check-in?
Check-in is at 15:00.