Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Other (17)
What is the address?
2-10-4 Toranomon, Minato Ward, Tokyo
How do I get there?
About 5 minutes' walk from Toranomon Hills Station on the Tokyo Metro Hibiya Line (to the banquet entrance). About 7 minutes' walk from Roppongi-itchome Station on the Namboku Line. About 10 minutes' walk from Toranomon Station on the Ginza Line.
What time is check-in?
15:00.
What time is check-out?
12:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.
How is the hotel laid out?
There are two buildings: the 17-storey Okura Heritage Wing and the 41-storey Okura Prestige Tower. The Heritage Wing celebrates traditional Japanese beauty, while the Prestige Tower is a high-rise in a modernist style.
Which is the nearest station?
Toranomon Hills Station on the Tokyo Metro Hibiya Line is the nearest, about 5 minutes' walk to the banquet entrance. Roppongi-itchome Station on the Namboku Line is also about 7 minutes' walk.
Is there parking?
There is a paid car park. Please see the official website or contact the front desk for details.
Is Wi-Fi available?
Wi-Fi is available inside the hotel. Please see the official website or ask the front desk at check-in for details.
Are there accessible facilities?
Items such as wheelchairs and shower chairs can be borrowed. Please discuss your needs with the hotel in advance.
What restaurants are there?
The hotel has several restaurants, including Japanese, French and Chinese. Please see the dining page of the official website for details.
Is there a spa or fitness facility?
There is a spa and fitness centre with a range of treatments and training equipment.
How long does it take from the airport?
About 5 minutes from the Kasumigaseki ramp on the Shuto Expressway, or about 3 minutes from the Iikura ramp. From Haneda and Narita airports, please use the limousine bus or a taxi.
What is the hotel's concept?
Under the idea of welcoming the world with Japanese spirit, the hotel expresses Japanese beauty and tradition through hospitality of international standard. Since fully reopening in 2019 it has been a favourite of guests from Japan and abroad.
Can I stay with children?
Yes, families with children are welcome. Please check with the hotel in advance about cots and other arrangements.