Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Cancellation (1)
Where can I cancel or confirm my reservation?
You can do this on the 'Confirm/Cancel' page of our official website. For phone inquiries, we are available from 10:00 to 18:00.
Other (1)
Do you offer support in foreign languages?
Our official website is available in English, Simplified Chinese, Traditional Chinese, and Korean. For details on using our services in foreign languages, please contact us.
Reservations (1)
Until what time do you accept phone reservations and inquiries?
Phone reservations and inquiries are accepted from 10:00 to 18:00.
Basic information (1)
How do I get there?
Complimentary shuttle service available from Awazu Station and Kaga Onsen Station (advance notice required).
Traveling with children (1)
Can I stay with children?
Families with children are welcome. We offer family-friendly plans including a "Child Fixed Rate" plan and Kutani pottery experience plan. You can also use our hot spring table tennis facility.
Rooms (1)
Do you have rooms with hot springs?
We offer special rooms with semi-open-air hot spring baths, such as "Hourai no Ma." "Hourai no Ma" completed renovation in November 2024. Please check the accommodation plan list for details.
Stay plans (1)
Do you have discount plans for students?
We offer a "Student Support Plan" that applies if there is at least one student among the guests making the reservation. Benefits include one free session of hot spring table tennis. It's recommended for graduation trips and winter getaways.
Facility information (1)
Can you tell me about the history and characteristics of this ryokan?
Founded in Awazu Hot Spring, which was opened by Taichō Daishi in the Nara period, this is one of the world's oldest hotels with over 1,300 years of history. Registered as "World's Oldest Hotel" by Guinness in 1996 (currently re-registered by another), and joined the French Henokiens association in 1987. It is a rare case worldwide, having been managed by the same family for 47 generations.
Hot springs (2)
What is the water quality and what are the benefits of the hot spring?
This is a sacred spring said to have been discovered by Taichō Daishi 1,300 years ago, and is known as the oldest hot spring in Hokuriku. It is transmitted as a sacred spring with miraculous powers of Yakushi Nyorai (Medicine Buddha), believed to be effective in healing wounds and illnesses. You can enjoy this sacred spring that continues to flow to this day.
Do you offer day-use bathing or day-use plans?
We offer day-use bathing and day-use plans. For details, please check the "Day-use Bathing / Day-use Plans" page on our official website or contact us by phone (10:00–18:00).
Sightseeing (1)
Do you offer experience plans or local sightseeing options?
We offer options to enjoy regional culture, such as Kutani pottery hand-painting experience plans and Natadera Temple light-up event VIP viewing plans. In August, we also offer special plans for "Awazu Hot Spring Lantern Night."
Shuttle service (1)
Do you offer transfers from Awazu Station or Kaga Onsen Station?
Yes, we provide transfers from both Awazu Station and Kaga Onsen Station. Please contact us in advance to arrange.
Meals (1)
What kind of meals are served?
We serve seasonal kaiseki (multi-course Japanese dinner) made with fresh Hokuriku and Kaga ingredients selected by our head chef. We have a full range of plans featuring Hokuriku's finest ingredients such as crab, Noto beef, and atka mackerel. Private dining rooms are also available.
On-site facilities (1)
Can I view the garden?
You can enjoy a Japanese garden with connections to Enshū Kobori. It changes character through the seasons—spring cherry blossoms, summer clear streams, autumn foliage, and winter scenery. Guests are welcome to view the garden freely during their stay.