Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 27, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available. Please check at the front desk at check-in for details.
Access (1)
How do I get there from Beppu Station?
About 10 minutes' walk from JR Beppu Station (about 3 minutes by taxi). By car it is about 10 minutes from Beppu IC on the Oita Expressway, and about 6 minutes by taxi from Beppu International Tourist Port.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00.
Traveling with children (1)
Can I stay with children?
There may be plans catering for guests with children. Please see the official website or contact the inn in advance for details.
Rooms (1)
What room types are there?
There are 8 room types: Japanese-style, Western-style and Japanese-Western, among others. Meals can be served in the room in every type except the Western-style rooms. Please see the official website (bokai.jp) for details.
Facilities (1)
Tell me about the new facility that opened in 2024.
The bathing building Koubou opened in December 2024, adding a new hot spring space for a fuller bathing experience.
Hot springs (1)
What are the qualities and benefits of the hot spring?
It is natural hot spring water from our own Beppu Onsen source, so good that it is called a beauty bath. The sodium bicarbonate content leaves the skin smooth, and it stays soft after bathing.
Reviews / Awards (1)
What is the Jalan first place for six years running?
We have been ranked first for six consecutive years as the best-selling inn in the Kyushu region on Jalan net, in recognition of overall satisfaction with the food, the hot spring and the service.
Meals (2)
Can meals be served in the room?
Meals can be served in the room in every room type except the Western-style rooms, ideal if you want to eat at your own pace in private.
What is the food like?
Our pride is creative cooking using carefully chosen ingredients from Oita and Kyushu, including Seki horse mackerel, Seki mackerel, pufferfish and Oita wagyu beef. Meals are mainly served in your room, so you can take your time over dinner without other guests around. There are also plans with meals in the dining room Kaion.
Parking (1)
Is there parking?
There is a car park. Please contact the inn directly about capacity and charges.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What time is check-in?
15:00.
How do I get there?
About 10 minutes' walk from JR Beppu Station. About 10 minutes by car from Beppu IC on the Oita Expressway. About 6 minutes by taxi from Beppu International Tourist Port.
What is the address?
2-1-19 Kitahama, Beppu City, Oita Prefecture (874-0920)