Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there by train?
Train access is available. For details about the nearest station and walking time, please refer to the "Useful Links" section on the Access page of our official website, or call 0254-53-1212.
Other (1)
What does the anniversary package include?
We offer special packages for anniversaries such as birthdays and celebrations. For details, please check the "Anniversary Packages" page on our official website or call 0254-53-1212.
Reservations (1)
Where can I make a reservation?
You can book directly through our official website, or through Rakuten Travel, Jalan.net, Ikyu.com, and Rurubu Travel. Reservations and enquiries by phone (0254-53-1212) are also welcome.
Basic information (3)
How do I access the facility?
Parking lot available for 100 cars. Train access is also possible (details on nearest station and walking time not provided).
What is the address?
2-5-45 Seami Onsen, Murakami City, Niigata Prefecture
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.
Rooms (3)
What amenities are provided in the rooms with private hot spring open-air baths?
All rooms with private hot spring open-air baths at Kazenoizumi, Kazenotei, and Kazubitei include bathrobes, indoor slippers, ladies' amenities, and massage chairs.
What facilities are in the rooms at Baikkoen (Omoide Jikan)?
There are 3 rooms in total, each equipped with 4 bedrooms (2 twin rooms), spacious living area, laundry, kitchenette, dressing table (except room 509), large baggage rack, bath and toilet. Dinner is served in a private dining room.
What types of rooms are available and how many are there?
All 15 rooms have private hot spring open-air baths. You can choose from 3 types: Terrace Suite "Kazenoizumi" (4 rooms), Japanese Modern Suite "Kazenotei" (4 rooms), and Japanese-style "Kazubitei" (7 rooms). We also have "Baikkoen" (3 rooms) without open-air baths, as well as Japanese twin rooms and Japanese-style rooms.
Facility information (2)
Does the facility have any awards or ratings?
We ranked 1st in the Jalan.net Niigata Prefecture 11-50 Room Category in 2018 and 2022, and 2nd in 2019 and 2021. We were also selected for the 6th Niigata Prefecture Tourism Satisfaction Survey in both "Top 5 Accommodations with Highest Overall Satisfaction" and "Top 5 Accommodations with Highest Overall Satisfaction Among First-Time Visitors."
What is the facility's address and phone number?
Address: 〒958-0037 2-5-45 Senamionsen, Murakami City, Niigata Prefecture. Phone: 0254-53-1212, Fax: 0254-53-4837. Reservations and enquiries can be made by phone or through the contact form on our website.
Hot springs (2)
How many shared baths like the public bath are there?
We offer 4 different types of baths in the facility, allowing you to enjoy a variety of hot spring experiences. For details on each bath's name and operating hours, please contact the front desk.
Is the hot spring in the guest rooms with open-air hot spring baths real hot spring water?
Yes, we use natural hot spring water. The temperature is kept comfortable at all times through circulation filtration and water adjustment.
Meals (1)
What kind of meals are provided?
We serve kaiseki (multi-course Japanese dinner) featuring seasonal flavours from Niigata, a "treasure trove of ingredients." High-grade ingredients such as abalone and Wagyu beef are also used. Guests staying at Baikkoen dine in a private dining room.
Parking (1)
Is there a car park? Is there a charge?
We have parking for 100 vehicles. For details about charges, please call 0254-53-1212.