Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 1, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the facility. Please note that signal strength may vary depending on location and room, and connection may be difficult in some areas.
Cancellation (1)
What is your cancellation policy?
Cancellation fees are as follows: 8 days or more before arrival: 20% of accommodation charge; 3–7 days before: 30%; 1 day before: 50%; same day or no-show without notice: 100%. Please check the full details at the time of booking.
Sauna (1)
Do you have a sauna?
Yes, we have an eco-sauna that uses hot spring heat. It features a gentle warmth created by recycling the energy from our hot spring.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00, check-out is at 10:00. The final check-in time is 18:30 (19:00 for some plans). Please contact us in advance before your arrival.
Reservations (1)
How do I make a reservation?
We only accept reservations through our official website. Please note that we do not accept phone reservations.
House rules (1)
Can I cook in my room?
Please refrain from using hot plates or cooking in your room. Also, since the building is old, guests who are sensitive to noise may be asked not to stay.
Hot springs / Spring water (1)
Tell me about the types and characteristics of the hot springs
We provide 3 types of our own spring sources (sodium chloride spring, sodium bicarbonate weak salt spring, and sulfate spring), all 100% direct source flow. We have a total of 9 baths including large communal baths, open-air baths, and private baths, and you can bathe 24 hours a day except during cleaning times.
貸切風呂 (1)
Do you have private baths? Are there any charges?
We have 4 private baths with no reservation required and no additional charge. You can use them along with our public bath and open-air bath.
Shuttle service (1)
Do you offer shuttle service from the nearest station?
Yes, we offer shuttle service to and from Naruko Onsen Station. For check-in, we operate from 15:00 to 18:00, and for check-out from 8:00 to 10:00. Please call us when you arrive.
Meals (1)
Do you provide meals?
Currently, we do not provide meals on any of our plans. You are welcome to bring food from nearby restaurants or convenience stores. Please enjoy the room-only plan at your leisure.
Parking (1)
Is there parking available?
Yes, we have a free parking lot with 30 spaces available on a first-come, first-served basis. Free covered parking for motorcycles is also available.
Other (6)
What is your address?
Miyagi Prefecture, Osaki City, Naruko Onsen Shinayashiki 5
Is parking available?
Yes, parking is available. Please contact the facility for details.
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
Check-out is at 10:00.
What time is check-in?
Check-in is at 15:00.
How do I get there?
About 10 minutes on foot from Naruko Onsen Station on the JR Rikuu East Line. About 35 minutes from Furukawa IC on the Tohoku Expressway. About 85 minutes from Sendai Station by highway bus. Pickup from Naruko Onsen Station available (advance notice required).