Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available in the rooms? Is it free?
All guest rooms have free Wi-Fi. We also provide facility information tablets in each room.
Access (1)
How do I get here by public transport?
If using Jotetsu Bus, get off at the "Jozankei Shayokumae" stop and it's just a short walk. Please check the Jotetsu Bus timetable on their official website.
Accessibility (1)
Do you have wheelchair-accessible rooms?
We have a Universal Room with hot spring view bath on the 3rd floor (53 m² / capacity 2). The room allows wheelchair movement throughout, and both the bathroom and toilet have spacious layouts. Connecting to an adjacent room is also possible (up to 4 guests).
Smoking (1)
Are all guest rooms non-smoking? Where can I smoke?
All guest rooms are non-smoking. Smoking rooms are available on B1F and 1F. There is also a smoking space in the Cafe Bar Lavender.
Basic information (4)
How do I get here?
Jotetsu Bus "Jozankei Shayokumae" stop, then a short walk. Free shuttle bus daily from JR Sapporo Station north exit (group bus platform) for guests only—advance reservation required by 5 PM the day before. Parking: 70 covered spaces plus 30 additional spaces (100 total).
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking?
Yes, it is available. Please contact the facility for details.
What is the address?
Jozankei Onsen Higashi 4-chome 328, Minami Ward, Sapporo City
Rooms (3)
Are amenities provided in the rooms?
As part of our SDGs initiatives, amenities are not provided in the rooms. Please select the items you need from the amenity corner in the 1st floor gift shop. Casual wear, pajamas, bathrobes, and towel warmers are provided in guest rooms.
How do I book a connecting room?
Please book through our official website's 【Connecting Room Guaranteed Plan】. If you have already booked through an external reservation site, please contact the hotel (0120-489-227) by the advance booking deadline. The usage fee is 3,300 yen (tax included) per pair of rooms. Rooms are limited for bookings made 3 days in advance.
What types of rooms do you have?
Twin room with hot spring view bath (42 m² / capacity 2), luxury room with hot spring view bath (50 m² / capacity 3), Japanese-Western room with hot spring view bath (50 m² / capacity 4), universal room with hot spring view bath (53 m² / capacity 2), and standard twin room without hot spring view bath (25 m²). All rooms face the gorge and are non-smoking.
Hot springs (2)
Is the hot spring water from your own source? What facilities do you have?
We use our own hot spring source called "Houei no Izumi," which the previous owner discovered over a three-year period. We offer a large natural hot spring bath, an open-air bath, and two types of saunas. Most guest rooms also have hot spring view baths where you can bathe while looking out over the valley.
Can I use the day-use bathing service?
Day-use bathing is available. Day-use guests can also use the esthetic salon. For details, please contact the hotel.
Shuttle service (1)
Is there a free shuttle bus from Sapporo Station?
We operate a free shuttle bus daily from the north exit of JR Sapporo Station (group bus platform). It is available for guests only and requires advance reservation by 5 PM the day before. We may have to decline if capacity is reached.
Meals (1)
What kind of meals are provided?
We serve dishes featuring the hotel's signature 「GB homemade rib and roast beef」as the main course, along with seasonal Hokkaido cuisine prepared with a focus on ingredients and seasons. Meals are served in the Gorge Restaurant.
On-site facilities (1)
What facilities are available in the building?
Library, tea room (24-hour access), Café Bar Lavender (12:00–23:30), massage salon (12:00–23:00), gift shop and amenity corner (7:00–11:00 / 12:00–22:00), Empress Garden (approximately 55m long), laundry (2F), vending machines and ice makers (4F, 6F).
Parking (1)
Is there a parking lot? Is there a charge?
We have a total of 100 parking spaces: 70 covered spaces and 30 additional spaces. For details on charges, please contact the hotel.