Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get here from New Chitose Airport?
By car it takes about 135 minutes. By bus, take the Chuo Bus Chitose-Niseko line towards Niseko Ikoi no Yu Yado Iroha (about 3 hours), then use the hotel's free shuttle service from the terminal (about 10 minutes). In winter, the Hokkaido Resort Liner also runs direct to the hotel (about 3 hours 40 minutes).
Other (1)
Do you offer rental car packages?
We offer rental car accommodation packages. For information, booking, changes and cancellations, please contact Time Design Co., Ltd. (Tel. 0570-039866 / Mon–Fri 10:00–17:00, closed Sat, Sun, holidays).
Check-in (1)
What are the check-in and check-out times?
Check-in is from 2:00 PM and check-out is at 10:00 AM. The front desk is open from 7:00 AM to 11:00 PM.
Basic information (4)
What is the address?
412 Niseko, Niseko Town, Abuta District, Hokkaido
What is the check-in time?
14:00.
How do I get there?
About 135 minutes by car from New Chitose Airport, about 135 minutes from Sapporo, about 105 minutes from Otaru, about 30 minutes from Kutchan. Free shuttle from JR Niseko Station (approximately 10 minutes). By bus: approximately 3 to 3 hours 10 minutes on the Chuo Bus Chitose-Niseko Line or Kousoku Niseko bus (with shuttle after getting off at Iroha). In winter: direct access to Niseko Grand Hotel on the Hokkaido Resort Liner (approximately 3 hours 40 minutes).
What is the check-out time?
10:00.
Rooms (1)
What types of rooms do you have and how many guests can stay?
We offer 5 room types: Western rooms (Comfort Plus+, Comfort Deluxe, Twin), Japanese rooms, and Japanese-Western rooms. Capacity ranges from 2 guests in some Western rooms to up to 10 guests in Japanese rooms. Choose according to your needs and party size.
Payment (1)
What payment methods are accepted?
The front desk and shop accept cash, credit cards, electronic money, and QR code payments. The coin laundry accepts cash (100 yen coins) only, and vending machines accept cash and some electronic money and transit IC cards.
Facilities (3)
Is there a coin laundry?
There is coin laundry on the 1st floor of the East Wing. Washing machines are 5kg capacity, 3 units (400 yen per use). Dryers are 9kg capacity, 3 units (200 yen for 10 minutes). Please have 100-yen coins ready. Payment is cash only.
Can I drink water at the hotel?
Natural spring water called "Kanrousui" flows from a spring across from the hotel and is available free of charge in the 1F front lobby. The water from the taps in your room is also Kanrousui, so you can drink it safely in your room.
Can you host banquets and large groups?
We have banquet facilities available for groups of 10 or more. We offer a chair-style banquet room with capacity for about 260 people and a tatami banquet room with capacity for up to 80 people. We can also divide rooms for smaller group events. Available for school trips, welcome and farewell parties, general meetings, memorial services and similar occasions.
Hot springs (2)
What is the water quality of the hot spring? Are there outdoor baths?
It is a natural hot spring with source water flowing directly, rich in "metasilicic acid", a skin-beautifying component. The water is said to leave skin soft and smooth. We use two types of private source water, and in addition to separate bathing facilities for men and women, you can also enjoy one of the largest mixed-gender outdoor garden baths in the Niseko Kombu Hot Spring area.
Can I use the day-trip bathing service?
Day-trip bathing is available. Please purchase a bathing ticket from the automatic ticket machine in the lobby and proceed to the front desk. Please note that the service may be temporarily closed due to hot spring pump maintenance and other work, so please check the hotel's official website for the latest information.
Shuttle service (2)
Is there a free shuttle service? What are the pickup and drop-off locations?
We offer a complimentary shuttle service for hotel guests. Shuttle hours are 9:00–18:00, available only at check-in and check-out times. Pickup and drop-off locations are Niseko Station, Niseko Ikoi no Yu Yado Iroha, and Niseko Hondori Bus Stop. Please reserve by 18:00 on the day before your visit by calling Tel. 0136-58-2121 (same-day reservations not available).
Is there shuttle service to the ski area during ski season?
During ski season we operate a free round-trip shuttle bus to the ski area. You can also use large lockers for ski and snowboard gear, a tune-up room, rental services, and ski school.
Meals (1)
What kind of meals do you serve?
We serve dishes featuring seasonal vegetables from Niseko and the base of Mount Yotei, as well as fresh Hokkaido ingredients in season. Enjoy colourful, carefully prepared dishes with views of Niseko's grand natural landscape.