자주 묻는 질문 목록
이 시설의 FAQ는 영어로 게재되어 있습니다. AI 채팅은 질문하신 언어로 답변합니다.
영어 답변은 시설의 일본어 정보를 기계 번역한 것입니다. 중요한 사항은 시설에 직접 확인해 주십시오.
자주 묻는 질문 목록에서도 답을 찾을 수 있습니다.
아래 답변은 시설의 공식 사이트를 참고해 AI가 작성한 것입니다. 시설 운영자의 확인은 받지 않았습니다. 2026년 5월 28일 기준 정보입니다. 요금과 시간이 바뀌었을 수 있으므로 중요한 일정은 시설에 확인해 주십시오.
오시는 길 (1)
How do I get here from New Chitose Airport?
By car it takes about 135 minutes. By bus, take the Chuo Bus Chitose-Niseko line towards Niseko Ikoi no Yu Yado Iroha (about 3 hours), then use the hotel's free shuttle service from the terminal (about 10 minutes). In winter, the Hokkaido Resort Liner also runs direct to the hotel (about 3 hours 40 minutes).
기타 (1)
Do you offer rental car packages?
We offer rental car accommodation packages. For information, booking, changes and cancellations, please contact Time Design Co., Ltd. (Tel. 0570-039866 / Mon–Fri 10:00–17:00, closed Sat, Sun, holidays).
체크인 (1)
What are the check-in and check-out times?
Check-in is from 2:00 PM and check-out is at 10:00 AM. The front desk is open from 7:00 AM to 11:00 PM.
기본 정보 (4)
What is the address?
412 Niseko, Niseko Town, Abuta District, Hokkaido
What is the check-in time?
14:00.
How do I get there?
About 135 minutes by car from New Chitose Airport, about 135 minutes from Sapporo, about 105 minutes from Otaru, about 30 minutes from Kutchan. Free shuttle from JR Niseko Station (approximately 10 minutes). By bus: approximately 3 to 3 hours 10 minutes on the Chuo Bus Chitose-Niseko Line or Kousoku Niseko bus (with shuttle after getting off at Iroha). In winter: direct access to Niseko Grand Hotel on the Hokkaido Resort Liner (approximately 3 hours 40 minutes).
What is the check-out time?
10:00.
객실 (1)
What types of rooms do you have and how many guests can stay?
We offer 5 room types: Western rooms (Comfort Plus+, Comfort Deluxe, Twin), Japanese rooms, and Japanese-Western rooms. Capacity ranges from 2 guests in some Western rooms to up to 10 guests in Japanese rooms. Choose according to your needs and party size.
결제 (1)
What payment methods are accepted?
The front desk and shop accept cash, credit cards, electronic money, and QR code payments. The coin laundry accepts cash (100 yen coins) only, and vending machines accept cash and some electronic money and transit IC cards.
시설 (3)
Is there a coin laundry?
There is coin laundry on the 1st floor of the East Wing. Washing machines are 5kg capacity, 3 units (400 yen per use). Dryers are 9kg capacity, 3 units (200 yen for 10 minutes). Please have 100-yen coins ready. Payment is cash only.
Can I drink water at the hotel?
Natural spring water called "Kanrousui" flows from a spring across from the hotel and is available free of charge in the 1F front lobby. The water from the taps in your room is also Kanrousui, so you can drink it safely in your room.
Can you host banquets and large groups?
We have banquet facilities available for groups of 10 or more. We offer a chair-style banquet room with capacity for about 260 people and a tatami banquet room with capacity for up to 80 people. We can also divide rooms for smaller group events. Available for school trips, welcome and farewell parties, general meetings, memorial services and similar occasions.
온천 (2)
What is the water quality of the hot spring? Are there outdoor baths?
It is a natural hot spring with source water flowing directly, rich in "metasilicic acid", a skin-beautifying component. The water is said to leave skin soft and smooth. We use two types of private source water, and in addition to separate bathing facilities for men and women, you can also enjoy one of the largest mixed-gender outdoor garden baths in the Niseko Kombu Hot Spring area.
Can I use the day-trip bathing service?
Day-trip bathing is available. Please purchase a bathing ticket from the automatic ticket machine in the lobby and proceed to the front desk. Please note that the service may be temporarily closed due to hot spring pump maintenance and other work, so please check the hotel's official website for the latest information.
송영 (2)
Is there a free shuttle service? What are the pickup and drop-off locations?
We offer a complimentary shuttle service for hotel guests. Shuttle hours are 9:00–18:00, available only at check-in and check-out times. Pickup and drop-off locations are Niseko Station, Niseko Ikoi no Yu Yado Iroha, and Niseko Hondori Bus Stop. Please reserve by 18:00 on the day before your visit by calling Tel. 0136-58-2121 (same-day reservations not available).
Is there shuttle service to the ski area during ski season?
During ski season we operate a free round-trip shuttle bus to the ski area. You can also use large lockers for ski and snowboard gear, a tune-up room, rental services, and ski school.
식사 (1)
What kind of meals do you serve?
We serve dishes featuring seasonal vegetables from Niseko and the base of Mount Yotei, as well as fresh Hokkaido ingredients in season. Enjoy colourful, carefully prepared dishes with views of Niseko's grand natural landscape.