Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 12, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Wi-Fi is installed in all guest rooms and is free to use.
Access (1)
How do I get there from JR Nagahama Station?
About 10 minutes on foot or about 5 minutes by taxi from JR Nagahama Station West Exit (Biwako Exit). By car, it's about 15 minutes from Nagahama IC on the Hokuriku Expressway. It takes about 1 hour from Osaka or Kyoto by bullet train and local train.
Cancellation (1)
When does a cancellation fee apply?
Cancellation fees apply from 3 days before your stay. Terms may vary depending on your rate plan. Please check the plan details for specifics.
Check-in (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. Times may vary depending on your booking plan. During busy periods, we can process check-in from 13:30, but room entry is from 15:00 onwards.
Pools (1)
Is there a garden pool?
A garden pool operates seasonally in summer. It is available with the all-inclusive plan.
Reservations (1)
Can I make a reservation by phone?
You can call the reservation centre (03-6743-6550, 8:00–22:00). For same-day inquiries, please contact the hotel directly (0749-64-2000).
Hot springs / Large public baths (1)
Is there a hot spring?
We have an outdoor bath, large public bath, and sauna fed by Nagahama Taikō hot spring. This is a rare hot spring that turns cloudy when exposed to air due to oxidation. It is also known as the 'spring of fertility' associated with Toyotomi Hideyoshi.
Sightseeing (1)
Is this a good base for visiting Nagahama?
The location is ideal, within walking distance of Nagahama Castle, Nagahama Port, and Kurogane Square. Hikone Castle is also accessible by car in about 20 minutes.
Meals / Plans (1)
What is included in the all-inclusive plan?
Dinner, breakfast, lounge drinks (including alcohol) and snacks, large public bath, and activities are included. Some drinks and activities incur additional charges. Lunch is not provided.
Meals / Restaurants (1)
How many types of dishes are available at the dinner buffet?
We offer three variations: Japanese, Western, and Chinese cuisine, including menus featuring local Shiga ingredients. During busy periods, you may be assigned a specific entry time between 17:30–19:30.
Parking (1)
Is there a parking lot?
Yes, we have a parking lot. For details on capacity and fees, please contact us or check our official website.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
38 Oshima-cho, Nagahama City, Shiga Prefecture
How do I get there?
About 10 minutes on foot or about 5 minutes by taxi from JR Nagahama Station West Exit (Biwako Exit). About 15 minutes from Nagahama IC.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there a car park?
Yes, parking is available. Please contact the facility for details.