Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 7, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available in the building.
Access (1)
How do I get there by train?
About 20 minutes' walk from Kawaguchiko Station on the Fujikyu Railway, or about 5 minutes by car. There is no pick-up service.
Cancellation (1)
What is the cancellation policy?
A cancellation charge of 50 per cent of the room rate applies from 3 days before, 80 per cent on the day before and 100 per cent on the day itself.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 16:00 and check-out is 10:00.
Plans / Prices (1)
Are there budget plans?
There are economical plans, including a sustainable plan without cleaning or amenities and a room-only plan. Please see the official website (fujisanresort.com) for details.
Nearby sightseeing / Access (1)
How do I get to Fuji-Q Highland?
The hotel is well placed, about 5 minutes by car from Fuji-Q Highland. The official website also sells accommodation plans with a one-day Fuji-Q Highland pass.
Facilities (1)
Is there a large bathing hall?
There is a large bathing hall.
Facilities / Highlights (1)
What is the view from the roof?
From the hotel roof there is a wide panorama of Mount Fuji, making it an excellent spot for photographs. At night you can also watch the stars.
Meals (1)
Is breakfast available?
Breakfast is a Japanese and Western buffet (plans with breakfast are available).
Parking (1)
Is there parking?
There is free parking for 140 cars. Minibuses and large vehicles pay 2,000 yen including tax per night (please contact us in advance).
Other (6)
Is there parking?
Parking is available. Please contact the property for details.
What time is check-out?
10:00.
What time is check-in?
16:00.
How do I get there?
About 5 minutes by car from Kawaguchiko Station on the Fujikyu Railway (about 20 minutes' walk). About 5 km from Kawaguchiko IC on the Chuo Expressway. No pick-up service.
What is the address?
3-5-1 Arakura, Fujiyoshida City, Yamanashi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.