Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Can I reach the hotel from the station without getting wet?
The hotel is directly connected to Minatomirai Station on the Minatomirai Line (Queen Mall exit), about 1 minute's walk. You can walk from the station through Queen's Square Yokohama to the hotel, staying dry in the rain.
Check-in / check-out (2)
Can I check in on the web?
The web check-in and check-out service and the Tokyu Hotels app were discontinued on 31 March 2026. Please check in at the front desk.
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Times may differ depending on the plan, so please check your booking.
Rooms (2)
What is the Bay Club Floor?
The Bay Club Floor is a special floor on the 24th level where every room has an Airweave mattress for a good night's sleep, along with a special welcome message for guests.
What is the view from the rooms?
Most rooms have a balcony where you can feel the sea breeze. At night you can see the bright lights of Minato Mirai and the illuminated Cosmo Clock 21 Ferris wheel at close range.
Location / Nearby (2)
How easy is it to reach shops and restaurants?
The hotel is inside Queen's Square Yokohama, a complex with offices, a concert hall, a shopping mall and a park. MARK IS Minatomirai, Queen's East and the Landmark Tower are all nearby.
How long does it take to K-Arena or Yokohama Arena?
The hotel is in the centre of the Minato Mirai district, and K-Arena Yokohama is a few minutes from Minatomirai Station, convenient for concerts and large events.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available inside the hotel. Please contact the front desk for details.
Meals (1)
What restaurants are there?
The hotel has several restaurants offering refined dining with views of Yokohama Port, along with seasonal specials such as dessert buffets.
On-site facilities (1)
Is there a pool? Can non-guests use it?
The pool area Blue Oasis is for hotel guests only, where you can swim with a sweeping view of Minato Mirai.
Parking (1)
Is there parking, and how much does it cost?
There is an indoor car park with 198 spaces. The charge is 1,600 yen per night (24 hours from entry), then 280 yen per 30 minutes.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What is the address?
2-3-7 Minatomirai, Nishi Ward, Yokohama City, Kanagawa Prefecture
How do I get there?
Directly connected to Minatomirai Station on the Minatomirai Line (Queen Mall exit), about 1 minute's walk. About 10 minutes' walk from JR Sakuragicho Station.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.