Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 15, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Other (17)
What is the address?
864-4 Hotchi, Karuizawa Town, Kitasaku District, Nagano Prefecture
How do I get there?
About 15 minutes by free shuttle bus from Karuizawa Station on the JR Hokuriku Shinkansen. About 15 minutes by car from Usui-Karuizawa IC.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan, so please check the details of the plan you book.
Is there a shuttle from Karuizawa Station?
A free shuttle bus runs from Karuizawa Station (about 15 minutes). Please see the official website or contact the hotel on 0267-48-0099 for the timetable.
Is there parking?
There is parking. Please see the official website or contact the hotel for capacity and charges.
Is there a hot spring?
There is a natural hot spring with an open-air bath and a large bathing hall, where you can bathe at leisure amid the nature of Shinshu.
Is Wi-Fi available?
Wi-Fi is available inside the hotel. Please ask staff at check-in for details.
What food does the restaurant serve?
Our restaurant serves mainly Karuizawa French cuisine, using local Shinshu ingredients, with views of Mount Asama and the gardens.
What is the view like?
Standing on a hill, the hotel has a fine outlook over Mount Asama and the lake area around Yagasaki Pond, along with the colours of the garden through the seasons.
Is there a spa?
There are beauty treatment facilities, which can be booked and used before or after your stay. Please contact the hotel for details.
Can I stay with a pet?
Arrangements and plans for pets can change. Please check with the hotel in advance on 0267-48-0099.
Can I stay with children?
Yes, families with children are welcome. The hotel is well equipped, with a fitness room, a free shuttle, a hot spring, an open-air bath and a large bathing hall.
Is it convenient for central Karuizawa and the sights?
The free shuttle bus runs to Karuizawa Station (towards Kyu-Karuizawa and Usui-Karuizawa IC), and the main attractions such as Kyu-Karuizawa Ginza and the Hoshino area are a short drive away.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.