Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 10, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi / Internet (1)
Can I use Wi-Fi?
Free Wi-Fi is available in all rooms. Wired LAN (modem rental) is also available.
Access (2)
How do I get here from Sendai?
From Sendai, it takes about 1 hour by highway bus. The Yamako Bus Terminal on the north side of the hotel is the departure and arrival point. If you use the JR Senzan Line, get off at Yamagata Station and walk about 5–6 minutes.
How do I get here from Yamagata Station?
Exit the east exit of JR Yamagata Station, head straight along the station plaza avenue, and the hotel is located on the south side (adjacent) of the Yamako Bus Terminal. It is about 5–6 minutes on foot.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00, check-out is 10:00.
Traveling with children (1)
Can I stay with children?
Children under elementary school age can share a bed free of charge, and you will receive a kids amenity gift.
Rooms (1)
How many rooms are there? What room types do you offer?
177 rooms total (maximum capacity 262 people). We offer single, twin, double, and other room types. All rooms are equipped with internet connection and LCD televisions.
Luggage / Services (2)
Can I leave my luggage before check-in or after check-out?
Yes, both are possible. Please leave your luggage with the front desk.
Can luggage be sent by delivery service?
Yes, we can arrange this at the front desk. We also provide cardboard boxes (for a fee) and other packing materials.
Sightseeing / Nearby information (1)
Is this a good base for sightseeing?
Zao Hot Spring and Yamadera (Risshakuji Temple) are about 30 minutes by car, and Ginzan Hot Spring is about 60 minutes away. Since a highway bus terminal is adjacent, access to the Sendai area is also good.
Meals (1)
What is the breakfast like? What are the operating hours?
Breakfast is served buffet-style with Japanese and Western options at the 1F restaurant. Operating hours are 6:30–9:30. You can enjoy omelets made by the chef in front of you, as well as local Yamagata dishes such as imoni and morning curry.
On-site equipment (1)
Do you have coin laundry or a microwave?
Coin laundry is on the 9F. Vending machine corners are on the 7F, 9F, and 11F. Microwaves are available on each floor (in vending machine corners on 7F and 9F, and in elevator halls on 8F, 10F, and 12F).
Parking (1)
Is there a parking lot? What is the rate?
There is a parking garage in the basement (100 spaces, first-come-first-served). The rate is ¥700 per night (tax included). Vehicle height must be within 2.1m (1.8m or less for basement level 1). No reservation is needed, but if full, we will direct you to a nearby parking lot.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
2-1-13 Honcho, Yamagata City, Yamagata Prefecture
How do I get there?
Approximately 5–6 minutes on foot from the East Exit of JR Yamagata Station. Adjacent to Yamagata Kotsu Bus Terminal (1 minute on foot). About 10 minutes by car from Yamagata Expressway Zao IC.
What time is checkout?
10:00.
Is there parking?
Yes, parking is available. Please contact the facility for details.
What time is check-in?
15:00.