Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 18, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Is there a shuttle bus from Maisaka Station?
Free shuttle buses run on a regular schedule from the north exit rotary of JR Maisaka Station. Travel time is approximately 7 minutes. If arriving by car, parking for approximately 300 vehicles is available.
Activities (1)
What activities are available?
A variety of activities are available, including kayaking on Lake Hamana, exploring the uninhabited island of Ikari-se, and shell craft workshops. Some activities are included in the all-inclusive plan, while others are available for a fee.
Check-in / check-out (1)
Can I check in early?
Early check-in is available for an additional charge of 3,300 yen per hour. Before check-in, you can use the lounge and other facilities from 14:00. For details, please contact the reservations centre at 03-6627-4647.
Accessibility (1)
Can wheelchair users stay here?
Wheelchair rentals are available at the hotel (limited numbers). For details on barrier-free rooms, please contact the hotel at 053-592-2222.
Plans / Prices (1)
What is included in the all-inclusive plan?
The all-inclusive plan includes dinner buffet, breakfast buffet, drinks (including alcohol) and snacks at the evening lounge, use of the hot spring bath sourced on-site, and various activities. Some drinks and activities may incur additional charges. Lunch is not provided.
Facilities / Services (2)
What is the Executive Lake View Lounge?
A new lounge on the top floor, the 13th floor (approximately 42 m above ground), which opened in April 2025. Exclusive to guests staying in executive twin and suite rooms, you can enjoy beer, wine, whisky, local sake, soft drinks, and light snacks while taking in panoramic views of Lake Hamana.
Is there a pool?
An outdoor pool operates during summer (approximately July to early September). Operating hours are 9:00–11:00 and 14:00–19:00 (subject to change depending on period and time). On check-in day, use is available from 14:00; on check-out day, until 11:00.
Hot springs / Baths (1)
What kind of hot spring facility is it?
You can enjoy a large bath and open-air bath fed by the on-site hot spring "Yuto Onsen", sourced from 500 meters underground. The open-air bath has an Asian resort atmosphere, where you can soak while gazing at starry skies at night or blue skies during the day.
Equipment / Services (1)
Is Wi-Fi free?
Free Wi-Fi is available throughout the entire facility.
Rooms / Facilities (1)
Can I see Lake Hamana from the guest room?
All guest rooms are 36 m² or larger and offer views of Lake Hamana or Enshu-nada (Enshuu-nada). We offer a variety of room types including executive twin rooms with design inspired by Lake Hamana and Enshu cotton fabric, as well as spacious Japanese-Western style rooms.
Parking (1)
How many parking spaces are available?
Approximately 300 outdoor parking spaces are available. We welcome guests arriving by car.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
4396-1 Yamazaki, Yuto-cho, Chuo Ward, Hamamatsu, Shizuoka Prefecture
How do I get there?
Free shuttle bus about 7 minutes from the north exit of JR Maizaka Station. About 10 minutes from Hamamatsu Station on the JR Tokaido Line (get off at Maizaka Station). About 20 minutes by car from Hamamatsu West IC.
What time is check-in?
15:00.
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What time is check-out?
11:00.