Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 1, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Can I get there on the Rokko Liner?
Yes, the hotel is directly connected to Island Center Station on the Rokko Liner. It is about 20 minutes from JR Sannomiya Station and about 30 minutes from JR Osaka Station. Limousine and scheduled buses from Kansai International Airport are also available.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan.
Awards / Reviews (1)
Is the hotel rated by Michelin?
It has repeatedly been awarded four pavilions in the Michelin guide, denoting the highest level of comfort.
Nearby sightseeing (1)
Is the hotel a Universal Studios Japan partner?
Yes, it is a partner hotel of Universal Studios Japan. There is a USJ Store within the Sheraton shop Bay Leaf on the second floor, and a direct bus runs from Kobe Airport to USJ (from May 2024).
Traveling with children (1)
Can I stay with children?
There is a kids' corner and a baby-feeding room in the hotel, so groups of women and families with children can stay with confidence.
Rooms (3)
How many rooms are there, and what floors?
There are 267 rooms across six distinctive floor types, including the Club Floor, Japanese suites and the Spa Floor. Rooms for 4-6 guests are also available, suiting group travel.
What does the Club Floor offer?
The Club Floor on the upper levels includes drinks and breakfast hospitality in a dedicated lounge and a personal concierge service, along with direct access to the Hamasen hot spring by a private lift.
Are there Japanese rooms with a hot spring bath?
Yes, there are Japanese-style suites with their own hot spring open-air bath.
Hot springs / Spa (1)
Is there a natural hot spring?
Yes. Kobe Rokko Onsen Hamasen uses 100 per cent water from our own source, rising at 53.8 degrees Celsius from 1,600 m underground and flowing continuously with no reheating.
Meals (1)
What restaurants are there?
There are restaurants serving menus built on local produce, along with the food select shop Sheraton Marche. Please see the official website (sheraton-kobe.co.jp) for details.
Parking (1)
Is there parking?
Parking is available. Please see the official website or contact the front desk on 078-857-7000 for capacity and charges.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
Directly connected to Island Center Station on the Rokko Liner. About 20 minutes from JR Sannomiya Station and about 30 minutes from JR Osaka Station.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
2-13 Koyocho-naka, Higashinada Ward, Kobe City, Hyogo Prefecture