Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
You can connect to the internet in the building. Please ask at the front desk at check-in for details.
Access (2)
What is the nearest station and how far is the walk?
About 3 minutes' walk from Hakone-Yumoto Station on the Hakone Tozan Railway. From Shinjuku the Odakyu Romancecar reaches Hakone-Yumoto in about 90 minutes, then 3 minutes on foot, so access is excellent.
How convenient is it for the sights of Hakone?
From Hakone-Yumoto Station the Hakone Tozan Railway and buses make it easy to reach the Hakone Open-Air Museum, Gora Park, Lake Ashi and Owakudani. The Yumoto hot spring town is also within walking distance.
Other (1)
Can you hold my luggage early, or is there a transfer service?
Please ask the front desk about holding luggage before check-in. Please check the official website or contact the hotel directly about transfer services.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ by plan, so please check your booking.
Reservations (1)
Is there an advantage to booking through the official website?
Booking through the official website gives the best rate, and there are sometimes special plans and benefits available only there.
Traveling with children (1)
Do you cater for families with children?
We have plans and facilities for family trips. Private baths are also available, so families can enjoy the hot spring in privacy.
Hot springs (2)
What hot spring facilities are there?
We have Yumoto Onsen, the oldest of the seventeen hot springs of Hakone. The bathing area Soun offers a range of settings: an open-air bath, spacious bathing halls for men and women, private baths and a low-temperature sauna.
Do the private baths need booking?
The private baths can be used in seclusion. Please contact the hotel directly or ask at the front desk at check-in about booking and availability.
Meals (2)
Can I choose between French and Japanese for dinner?
You can choose between a French course keeping the traditions of the Fujiya Hotel and a sushi course recommended by our chefs, using seafood and seasonal ingredients.
What restaurants are there?
There is a wide range: Japanese cuisine, sushi kaiseki, French, Chinese, an izakaya, a bar and a tea room. The French restaurant keeps the traditional flavours of the Fujiya Hotel while using delicate local ingredients.
Parking (1)
Is there parking?
There is free parking for about 150 cars. By car it is about 5 minutes from Hakoneguchi IC on the Odawara-Atsugi Road.
Other (6)
What is the address?
256-1 Yumoto, Hakone Town, Ashigarashimo District, Kanagawa Prefecture
What time is check-in?
15:00.
How do I get there?
About 3 minutes' walk from Hakone-Yumoto Station on the Hakone Tozan Railway; about 5 minutes from Hakoneguchi IC on the Odawara-Atsugi Road.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.