Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 21, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How long does it take from Maiko Station to the hotel?
About 7 minutes on foot from Maiko Station on the JR Kobe Line or Maiko Park Station on the Sanyo Electric Railway. It takes about 19 minutes from JR Sannomiya Station to Maiko Station. By car, it is about 10 minutes south from Takamaru IC on the Daiini Shinmei Expressway.
Activities (1)
What activities are available at the hotel?
We offer full-scale indoor golf with TRACKMAN, table tennis, darts, and karaoke. Outdoors, you can enjoy garden barbecue on a scenic terrace overlooking the Akashi Strait (summer only).
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Times may vary depending on your plan, so please confirm at the time of booking.
Families (1)
Can I bring children?
We welcome families. Charges vary depending on your child's age (ages 0–2: no bedding or meals; ages 3 and up: bedding and meals included). Please confirm details at the time of booking.
Rooms (1)
Can you see the Akashi Strait Bridge from the guest rooms?
Nearly all rooms have ocean views where you can enjoy the scenery of the Akashi Strait and bridge, which changes appearance throughout the day. The popular Deluxe Twin rooms also feature an observation bath where you can take in views of the Akashi Strait Bridge.
Facilities (2)
Can you walk around the garden?
There is a Himekomatsu garden on the grounds that retains the character of the former Arisugawa Palace villa, which you are welcome to stroll through freely. The views are particularly beautiful at dusk when you can enjoy the sunset over the Seto Inland Sea.
What is the difference between the main building and the SPA Tower?
The main building is a historic wing that has been cherished by guests across generations in the Kobe and Akashi area, with rooms ranging from standard to Japanese-Western and suites. The SPA Tower is a newer wing with sauna-equipped guest rooms, a large communal bath, and a fitness area. The two are connected by a passageway.
Hot springs (1)
Do you have a large communal bath and sauna?
The SPA Tower has a relaxation space with a large communal bath, sauna, and multi-function shower booths. Please note that during renovation work at the annex (Ryokufukan), there may be periods when the large communal bath is unavailable. Please check the latest information on our official website.
Sightseeing (1)
Are there tourist spots and shopping facilities nearby?
The location offers good access to Kobe and Awaji Island, making it an ideal base for sightseeing. Nearby, the outlet mall "Marinepia Kobe" is about 5 minutes by car. Maiko Park and Akashi Strait Park are also within walking distance.
Meals (1)
What style are dinner and breakfast?
Dinner features a popular buffet with a wide selection including sushi, Chinese cuisine, and desserts, as well as Japanese kaiseki dinner incorporating Seto Inland flavours and Western course options. Breakfast is buffet style (subject to change).
Parking (1)
Is there a car park? What is the charge?
We have parking for 300 vehicles. The charge is 800 yen per night (24 hours) from April 1, 2025. There are vehicle size restrictions, so if you are using a large vehicle, please contact the hotel in advance.
Other (6)
What time is check-out?
11:00.
What is the address?
Hyogo Prefecture, Kobe City, Tarumi Ward, Higashi-Maiko-cho 18-11
How do I get there?
About 7 minutes on foot from Maiko Station on the JR Kobe Line / About 7 minutes on foot from Maiko Park Station on the Sanyo Electric Railway / About 10 minutes south from Takamaru IC on the Daiini Shinmei Expressway
What time is check-in?
15:00.
Is there parking?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.