Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How long does it take to walk from Ginzan-so to Ginzan hot spring town?
It takes just over 5 minutes on foot from Ginzan-so to Ginzan hot spring town. We recommend strolling through the hot spring resort in traditional wooden sandals.
Other (2)
What is the contact phone number?
The main phone number is 0237-28-2322. Fax is 0237-28-2959. Please note that phone service may be suspended on certain days; please also check the news page on our official website.
Are there any closed days?
There may be irregular closure days and days when phone service is suspended. Please check the news page on our official website for the latest closure information, or call us at 0237-28-2322.
Reservations (1)
Can I book through the official website? How does it differ from comparison sites?
Yes, online reservations are available through our official website. We recommend booking directly through our official site rather than comparison sites. Official bookings may offer more favorable conditions such as payment options and special benefits.
Smoking (1)
Is the facility and guest rooms non-smoking?
Yes, the entire facility, including guest rooms, has been non-smoking since April 1, 2020. We apologize for any inconvenience this may cause to smoking guests, and we appreciate your understanding.
Basic information (3)
What is the address?
85 Ōaza Ginzan-Shinhata, Obanazawa, Yamagata Prefecture
How do I get there?
About 5 minutes' walk to Ginzan Onsen street. Detailed information about the nearest station and distance from the IC is not provided in the text.
Is there parking available?
Yes, parking is available. For details, please contact the facility.
Facilities (1)
When did the East Building reopen after renovation?
The East Building reopened after renovation on October 23, 2024.
Hot springs (2)
What types of hot spring baths are available?
The large public bath features a "standing bath" and a "reclining bath" (newly installed and renovated in January 2023). There is also an open-air bath. You can enjoy the changing seasons—fresh greenery in spring, autumn leaves in fall, and snowy landscapes in winter—amid the bath steam.
Can I use the hot spring for day visits?
Day-use bathing resumed on May 7, 2026. However, there may be closures or days off, so please check the latest information on the official website's news section.
Shuttle service (1)
Is there a shuttle service to Ginzan-so?
We have provided shuttle arrangements coordinated with temporary bus services from the Tokyo area. For details on the shuttle service, please inquire when making your reservation or by phone.
Meals (2)
What kind of meals are provided?
We serve Japanese cuisine made with seasonal, locally-sourced ingredients from Yamagata. We are particular about ingredients such as Obanazawa beef from Yamagata.
Can I use the facility for lunch?
We are currently suspending lunch service and day-trip bathing. Please check the official website news for information on when we will resume.
Parking (1)
Is there parking for guests?
Yes, we have parking available for our guests. For details, please check the parking information on our official website or call us.