Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How do I get there from Yakushima Airport, and is there a transfer?
About 40 minutes by car from Yakushima Airport. A free transfer timed to your arriving flight is available (booking required at least 3 days in advance). From Anbo Port it is about 25 minutes by car.
Activities (1)
Can you arrange activities such as Yakusugi trekking?
Please ask the hotel staff about activities distinctive to Yakushima. They can give you information on tours to World Heritage areas such as the Jomon Sugi trek and Shiratani Unsuikyo.
Sauna (1)
Is there a sauna?
Beside the pool there is agni, an authentic sauna finished in Yakushima cedar. Yakushima shell ginger is used for the loyly steam, and you can cool off outdoors amid the island's breeze and scents.
Spa (1)
Is there a spa?
There is a spa offering a range of treatments that draw on Yakushima's sacred spring water and the energy of its natural surroundings. A beauty salon is also attached.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00. Times may differ depending on the plan.
Pools (1)
Is there a pool?
There is an infinity pool that blends into the nature of Yakushima, where you can spend elegant time looking out over the ocean and the forest.
Awards / Reviews (1)
I hear it has a Michelin rating. What is it?
It was selected as a MICHELIN ONE KEY hotel in 2024, with high praise for its food, spaces and service.
Traveling with children (1)
Can children stay?
We regret that guests under 13 cannot be accommodated. We ask for your understanding as an adult resort.
Prices (1)
Is there a charge for environmental conservation?
A Sankara Fund contribution (a donation for nature conservation on Yakushima) of 500 yen per person per stay is collected on site, separately from the room rate.
Meals (1)
What restaurants are there?
There are two restaurants built around the idea of local production for local consumption: the casual ayana and okas, which serves full French courses. Both feature dishes using Yakushima ingredients.
Parking (1)
Is there parking?
There is parking for 29 cars, free and with no booking required.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 40 minutes by car from Yakushima Airport (free transfer available; advance booking required). About 25 minutes by car from Anbo Port (free transfer available; advance booking required).
What time is check-in?
15:00.
What time is check-out?
12:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
553 Mugio, Yakushima Town, Kumage District, Kagoshima Prefecture