Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 21, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:30–18:30, and check-out is by 10:00.
Plans / Prices (1)
Do you have anniversary plans?
We offer plans for special occasions such as birthdays and wedding anniversaries. Please check our official website's plan list or call us to confirm and make a reservation.
Traveling with children (1)
Is it enjoyable for families with children?
We welcome families. Our all-you-can-eat buffet offers a wide variety of dishes that children and adults alike can enjoy. For details about facility amenities, please contact the front desk.
Rooms (1)
What types of guest rooms are available?
We have 156 Japanese-style rooms in total, featuring distinctive designs centered on polished natural wood. We also offer rooms with open-air baths made of natural stone, where you can enjoy bathing while taking in the view of our stone garden adorned with azaleas in spring.
Hot springs / Baths (2)
Can I use the bath for day trips?
For day-trip bathing, please check our official website or call us at 0957-61-1162 (reception hours 9:00–18:30).
What are the features of the open-air bath?
It is a natural hot spring open-air bath suspended in the air, with a panoramic view of Ariake Bay and the Shimabara townscape. The natural spring water is gentle on the skin with a smooth feel, earning it the reputation of a "beauty bath." At night, you can enjoy the starry sky.
Sightseeing / Access (1)
Are there tourist attractions nearby?
Unzen Jigoku and Unzen Onsen are about 40 minutes away by car. Shimabara Castle, samurai residences, and Shimabara springs are also tourist spots within a 30-minute drive.
Equipment / Services (1)
Can I use Wi-Fi?
Wi-Fi is available throughout the facility. For details, please check our official website or ask at the front desk.
Meals (1)
What kind of meals are provided?
You can enjoy dinner at the buffet dining "Sennagi" or dining hall "Hyakufuku Houjou." The buffet features all-you-can-eat snow crab, domestic wagyu beef, fresh sashimi, vegetables from the Shimabara Peninsula, and homemade desserts, as well as all-you-can-drink alcoholic and non-alcoholic beverages.
Parking (1)
Is there a parking lot? Is there a charge?
Guests can use our free outdoor parking lot (200 spaces). Motorcycles may also be parked in the car parking spaces.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, it is available. For details, please contact the facility.
What is the address?
Nagasaki Prefecture, Minamiminashiro City, Fukae-cho, Ko 5292-2
How do I get there?
About 20 minutes by bus from Shimabara Gaiko Station / About 90 minutes by car from Isahaya IC on the Nagasaki Expressway / About 15 minutes by car or taxi from Shimabara Port
What time is check-in?
15:30
What time is check-out?
10:00.