Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (1)
How do I get there from Matsue Station?
About 10 minutes by taxi from JR Matsue Station, or about 18 minutes by bus on the "Matsue Shinji Lake Onsen" route, then about 2 minutes on foot from the "Matsue Ohashi Kitazume" bus stop. From Sanin Expressway Matsue West IC, it is about 10 minutes by car.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Times may vary depending on your plan, so please check your booking details.
周辺観光 (1)
Is access to nearby tourist attractions good?
Matsue Castle and the pier for Horikawa sightseeing boat cruises are within walking distance. Izumo Taisha is about 40-50 minutes by car, and you can also explore the surrounding Matsue Shinji Lake Onsen area.
子連れ (1)
Can families with children stay here?
We welcome families with children. Please inform us in advance of the number of guests and any food allergies. We may not be able to accommodate requests made on the day of arrival.
客室 (2)
How many guest rooms do you have? What types are available?
We are a small inn with 16 rooms total. We offer 5 different types to suit your travel purpose and group size: rooms with private viewing baths overlooking Lake Shinji, mezzanine-style rooms with views of the lakeside garden, and Western-style rooms with private open-air baths, among others.
Can you see Lake Shinji from guest rooms?
From rooms facing the lake, you can view the changing scenery of the water throughout the day. All rooms on the 4th floor have private viewing baths where you can bathe while looking out over the lake.
料金・費用 (1)
Is accommodation tax charged?
For guests staying on or after 1 December 2025 with a usage fee of 5,000 yen or more (including children), an accommodation tax of 200 yen per person will be charged separately.
温泉 (1)
What is the spring quality and therapeutic properties of the hot spring?
We draw hot spring water from Matsue Shinji Lake Onsen, which is known to be beneficial for neuralgia, muscle pain, joint pain, frozen shoulder, poor circulation, and chronic gynecological conditions. You can enjoy the water in our large bath surrounded by the fragrance of Japanese cypress.
温泉・風呂 (1)
Are there a public bath and private bath?
We have a public bath and private bath available. Additionally, our guest rooms with private baths on the 4th floor offer views of Lake Shinji from the in-room bath.
設備・サービス (1)
Is Wi-Fi available?
Wi-Fi is available throughout the building. Please check the room and plan information for details.
食事 (2)
Where is dinner served?
We serve kaiseki (multi-course Japanese dinner) using premium Sanin ingredients in our private dining room overlooking a dry landscape garden. It is a traditional kaiseki featuring seasonal ingredients such as Shimane beef and nodoguro (blackthroat seaperch).
What is the signature dish "house-tradition sea bream rice"?
It is our house specialty prepared according to the tastes of Matsudaira Fumai, the 7th feudal lord of Matsue domain. It features a bonito-based broth with the refined aroma and flavour of sea bream. We serve it at breakfast, and our staff will explain how to enjoy it.
駐車場 (1)
Is there a parking lot? Is it free?
We have a parking lot on our premises. The surrounding roads are narrow with many one-way streets, so please check the access information on our official website before visiting.
Other (6)
What time is check-in?
15:00
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
What time is check-out?
11:00
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
How do I get there?
About 10 minutes by taxi from JR Matsue Station / About 10 minutes by car from Sanin Expressway Matsue West IC / About 18 minutes by bus from JR Matsue Station on the "Matsue Shinji Lake Onsen" route, then about 2 minutes on foot from the "Matsue Ohashi Kitazume" bus stop
What is the address?
Shimane Prefecture, Matsue City, Suetsugu Honmachi 14