Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the building. We provide a comfortable communication environment suitable for both business and leisure guests.
アクセス (2)
How do I get to Kumamoto Castle?
Kumamoto Castle is within walking distance. Using the Suidomachi tram stop makes it easy to explore the castle town area.
How do I get here from the airport?
From Aso Kumamoto Airport, take a limousine bus to central Kumamoto, then walk about 5 minutes from Suidomachi tram stop. By taxi, the journey from the airport takes approximately 35–40 minutes by car.
チェックイン・チェックアウト (3)
Can I check in late?
Late check-in is possible. Please inform the hotel of your expected arrival time in advance.
Can I check in before 3 p.m.?
Early check-in may be possible depending on your dates. Please contact us in advance as room preparation is required.
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. Depending on the date, we may be able to accommodate check-in before 15:00. Please contact us in advance.
バリアフリー (1)
Are there barrier-free facilities?
Tactile paving is installed in the hallways throughout the building, and the design allows smooth wheelchair access from the entrance to guest rooms. Universal rooms are also available.
客室 (1)
What types of guest rooms are available?
We offer Japanese-style rooms, twin rooms, single rooms, and universal design rooms. With 60 rooms total, we are a compact hotel known for attentive service.
宴会・ウェディング (1)
Can the facility be used for weddings and banquets?
We are fully equipped with a variety of wedding and banquet facilities to suit different scales and purposes, including the chapel "Angel" and the banquet hall "Liandeur" with sparkling crystals on the ceiling.
食事 (1)
What kind of menu does the restaurant have?
Our open and bright restaurant overlooks the greenery along the Shirakawa River, where we serve carefully prepared breakfasts, lunches and dinners featuring Kumamoto ingredients. You can enjoy the chef's signature dishes made with seasonal ingredients.
駐車場 (1)
Is there a parking lot? What are the charges?
There is a dedicated parking lot in front of the main entrance with capacity for 110 vehicles. For guests, the rate is 1,000 yen per night (24 hours). If you book through our official website, parking is complimentary. Large vehicles (trucks and buses) require advance reservation.
Other (6)
What time is check-in?
15:00.
How do I get there?
About 5 minutes on foot from Suidomachi tram stop on the Kumamoto City Tram. About 10 minutes by car from JR Kumamoto Station. Kumamoto Castle and the entertainment district are within walking distance.
Is Wi-Fi available?
Free Wi-Fi is available throughout the building.
What is the address?
14-1 Suidomachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture
Is there a parking lot?
Yes, it is available. Please contact the facility for details.
What time is check-out?
10:00.