Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Can I use Wi-Fi in the guest rooms?
Wireless LAN (Wi-Fi) and wired internet access are available free of charge in all rooms.
アクセス (2)
How do I get there from JR Matsue Station?
From JR Matsue Station, it is approximately 10 minutes by taxi, or approximately 7 minutes by Matsue City Bus to the "Matsue City Hall" bus stop, then a 1-minute walk. If using Ichibata Railway, it is approximately 3–4 minutes on foot from Matsue Shinji Lake Onsen Station.
How long does it take from Izumo Airport to the hotel?
From Izumo Enmusubi Airport, take a shuttle bus toward Izumo Station, then continue toward Matsue. By car, the journey takes approximately 40 minutes.
スパ・施設 (1)
Is there a spa or massage service?
We have a full-service spa in the hotel where you can enjoy massage. For details, please check our official website or contact the front desk.
チェックイン・アウト (1)
What are the check-in and checkout times?
Check-in is from 15:00 and checkout is until 11:00. Times may vary depending on your plan, so please confirm at the time of booking.
喫煙 (1)
Do you have non-smoking rooms?
We offer non-smoking rooms. Please let us know your preference for non-smoking or smoking when making your reservation.
子連れ (1)
Can families with children stay here?
We welcome families with children. If your child will be sharing your bed, please confirm this in advance. We also have some barrier-free facilities.
客室 (1)
What types of rooms do you have?
Our rooms, renovated in 2021, include single, twin, and double rooms, as well as "Lake View" rooms overlooking Lake Shinji and luxury twin rooms. Each floor features concept areas themed around ancient Japanese colors.
温泉・大浴場 (2)
Do you have private baths?
We offer private baths. If you wish to enjoy a private bath, please inquire at the front desk.
Do you have a hot spring or public bath?
We have a large natural hot spring bath from Matsue Shinji Lake Onsen on the top floor, equipped with a sauna as well. The panoramic view bath offers a scenic view of Lake Shinji.
食事 (1)
Where can I eat?
We serve breakfast and dinner buffets at a restaurant with views of Lake Shinji. Dinner features a live kitchen with steak and Japanese, Western, and Chinese dishes. Breakfast is a variety-rich buffet style.
駐車場 (1)
Is there a parking lot? What is the charge?
We have an outdoor parking lot with approximately 170 spaces. The rate is 500 yen per night (for guests only) and advance reservation is not required. Valet service is not available.
Other (6)
What time is check-in?
15:00.
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Is there a parking lot?
Yes, we have parking available. For details, please contact the facility.
What is the address?
Shimane Prefecture, Matsue City, Chidori-cho 30
How do I get there?
Approximately 3 minutes on foot from Matsue Shinji Lake Onsen Station on Ichibata Railway. Approximately 10 minutes by taxi from JR Matsue Station. Approximately 40 minutes by car from Izumo Enmusubi Airport.
What time is checkout?
11:00.