Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Is Wi-Fi available?
Yes, free Wi-Fi is available in all guest rooms. Wired LAN connections are also available free of charge.
アクセス (2)
How do I get here from Kyoto Station?
From JR Kyoto Station, it takes approximately 15 minutes by taxi. If using the bus, Kyoto City Hall bus stop is nearby, about 3 minutes on foot. By train, take the Subway Karasuma or Tozai Line to Kyoto City Hall Station, which is convenient.
What is the nearest station?
The nearest station is Kyoto City Hall Station on the Subway Tozai Line, exit 2, approximately 3 minutes on foot. Sanjo Station on the Keihan Main Line is about 6 minutes on foot. From JR Kyoto Station, it takes approximately 15 minutes by taxi.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 12:00. Times may vary depending on your plan, so please confirm the details of your booking.
レストラン (1)
What restaurants are available?
We have a Japanese cuisine restaurant "Mizuki", a Western restaurant "La Rocanda", The Lobby Lounge (popular for Pierre Hermé Paris afternoon tea), and a bar lounge.
喫煙 (1)
Do you have non-smoking rooms?
Yes, we offer non-smoking rooms. Please let us know your preference when making your reservation. The facility has a non-smoking policy, and smoking is not permitted outside designated areas.
子連れ (1)
Can families with children stay here?
Yes, families are welcome. We also offer childcare services (paid). Please contact the hotel in advance for information about children's services.
客室 (1)
How many guest rooms are there and what types are available?
We have a total of 134 rooms, including 17 suite rooms. The average guest room size is approximately 50 m², offering the highest standard in Kyoto. We offer a variety of room types, including rooms overlooking the Kamogawa River and garden terrace suites with Japanese gardens.
施設 (1)
Is there a pool or spa?
We have an indoor pool, sauna, and fitness center. Our spa offers massage, body treatments, and facial treatments.
観光 (1)
Can I see the Gozan Okuribi (Bonfire Festival) from my room?
The Gozan Okuribi, held every August 16th, can be viewed from some rooms, including the garden terrace suites with Japanese gardens. Please confirm details with the hotel at the time of booking.
駐車場 (1)
Is there a parking lot? What is the charge?
Yes, we have a parking lot (70 spaces). The rate is 4,000 yen (tax included) per night, and no reservation is required. It is a valet-type automated parking facility. If you prefer ground-level parking, an additional fee may apply. If the lot is full, we will direct you to nearby parking.
Other (6)
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What is the address?
543 Hoketsumachi, Hote-cho-dori Nijo-agaru, Shimogyo Ward, Kyoto City, Kyoto Prefecture
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
What time is check-out?
12:00.
What time is check-in?
15:00.
How do I get there?
About 3 minutes on foot from Exit 2 of Kyoto Municipal Subway Tozai Line Kyoto City Hall Station. About 6 minutes on foot from Exit 12 of Keihan Main Line Sanjo Station. About 15 minutes by taxi from JR Kyoto Station.