Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 15, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Other (18)
What time is checkout?
10:00.
Is there parking?
Parking is available. Please contact the facility for details.
Is there a coin laundry?
We have a coin laundry (paid) on site. It's convenient for longer stays or consecutive nights.
Can I use Wi-Fi?
Free Wi-Fi is available throughout the hotel. All rooms also have individual air conditioning.
How do I get to Matsue Castle and Lake Shinji?
Matsue Castle (National Treasure) is about a 10-minute walk away. Nearly all bus routes stop at the "Ohashi Kitazume" bus stop in front of the hotel, making it easy to reach major attractions in Matsue by foot or bus. Lake Shinji spreads out right before the hotel.
Is there a restaurant in the hotel?
We do not have an on-site restaurant. Our concept is "stay at the hotel and enjoy local hidden gem restaurants!" All guests receive vouchers for about 60 partner restaurants specializing in local cuisine, where we introduce fresh and affordable dining options.
What's the difference between the main building and the annex?
The main building has a chic design, while the annex is a petit hotel with an elegant Spanish-style exterior. Both have natural hot spring source baths flowing directly into all rooms. Check-in is at the main building front desk. The annex has no curfew, while the main building has a 2 a.m. curfew.
I heard all rooms have hot springs. What kind of hot springs are they?
All rooms have a natural hot spring source bath flowing directly into the bathroom. The spring quality is sodium calcium sulfate-chloride hot spring (hypotonic weak alkaline high-temperature spring). This is a "hot spring water flows from the tap" type of hotel.
Do you have non-smoking rooms?
We have non-smoking rooms available. We also have smoking rooms. Please let us know your preference when making your reservation.
How do I get from JR Matsue Station?
From JR Matsue Station bus terminal platform ③, take route 31 (via Matsue Ohashi Bridge) for about 6 minutes and get off at "Ohashi Kitazume" bus stop—the hotel is right in front. On foot, it takes about 15 minutes.
Is there a parking lot? Is there a charge?
We arrange three partner parking lots (60 spaces, first come first served). The rate is ¥1,000 per night (16:00 to 10:00 the next day, 18 hours). Payment is cash only. Additional charges apply for early checkout or out-of-hours parking.
What is the address?
Shimane Prefecture, Matsue City, Suetsugu Honmachi 14 (main building)
How do I get there?
From JR Matsue Station, take bus platform ③ route 31 for about 6 minutes to "Ohashi Kitazume" stop—right in front. Or about 15 minutes on foot. About 10 minutes from Sanin Expressway Matsue-Nishi IC.
What time is check-in?
16:00.
What are the check-in and check-out times?
Check-in is at 16:00 (latest 26:00), and check-out is at 10:00. Check-in is handled only at the main building front desk. Guests staying in the annex should also check in at the main building.
Can I stay with children?
We welcome families with children. If your child will be sharing a bed with an adult, please consult with the front desk in advance. For larger groups, please inform us of the number of guests at the time of booking.
Can I store my luggage?
We can store your luggage at the main building front desk before check-in and after check-out. Please feel free to use this service while sightseeing or shopping.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.