Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (1)
How do I get to the hotel from Nagasaki Station?
A free shuttle bus (blue minibus) operates from the west exit of JR Nagasaki Station. No reservation is required. Journey time is approximately 10 minutes. By taxi is also approximately 10 minutes (via Inasa Bridge and Asahi Bridge).
チェックイン・アウト (1)
What are the check-in and check-out times?
Standard check-in is 16:00 and check-out is 12:00. Times may vary depending on your booking plan, so please check the details of your reserved plan.
子ども・ファミリー (1)
Can I stay with children?
Stays with children are possible. However, the infinity pool is limited to until 20:00 for children under 12, and parental supervision is required. For information about additional charges for children, please contact the hotel directly.
客室 (1)
What is the view like from the guest rooms?
All rooms have ocean views overlooking Nagasaki Harbour and the city. Some rooms also have views of the harbour night scenery from the bathroom, allowing you to enjoy the Nagasaki night view, which has been designated as one of the world's three major night views.
宴会・イベント (1)
Can the hotel be used for weddings?
There is a fully glass-walled chapel called "The Ark" on the top floor, where you can hold a ceremony with panoramic views of Nagasaki Port and the cityscape. A banquet hall is also available for wedding receptions.
施設・設備 (3)
How can I use the infinity pool?
The 20-meter infinity pool is for hotel guests only. You are welcome to use it freely. Children aged 12 and under can use it until 20:00 and must be accompanied by a guardian. Swimwear rental (fee applies, limited quantity) is also available.
Do you have a club lounge?
A club lounge opened at VIEW TERRACE following a renovation in April 2023. It is a luxurious space with panoramic views of Nagasaki Port.
Do you have a sauna and fitness facilities?
We have a fitness gym and sauna with views of Nagasaki. Swimwear is required when using the sauna. We also offer rental of swimwear and training wear (paid).
概要 (1)
What is distinctive about the hotel's design?
The hotel was designed by Kengo Kuma, a renowned Japanese architect. It is characterized by a design that lets you enjoy the Nagasaki landscape through windows of various sizes as if viewing a painting.
送迎 (1)
Do you offer a shuttle service?
A free shuttle bus runs from the west exit of JR Nagasaki Station. The boarding and alighting point is the general vehicle drop-off area in the west exit rotary. For details on times, please contact the hotel.
食事 (1)
What kind of meals are available?
You can enjoy course meals featuring local seasonal ingredients such as Nagasaki beef and fresh seafood while overlooking Nagasaki Port. The menu is characterized by artful dishes that showcase seasonal produce.
駐車場 (1)
Is there a car park?
Yes, there is a car park available for guests arriving by car. For details about rates and the number of spaces, please contact the hotel directly.
Other (6)
What time is check-out?
12:00.
Is there a car park?
Yes, it is available. Please contact the facility for details.
How do I get there?
Free shuttle bus from the west exit of JR Nagasaki Station (approximately 10 minutes, no reservation required). Approximately 40 minutes by car from Nagasaki Airport. By Nagasaki bus route 5 heading to "Symphony Inasa no Mori", get off at Otani-cho Takabe bus stop and walk 2 minutes.
What is the address?
2-3 Akizuki-machi, Nagasaki-shi, Nagasaki Prefecture
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
What time is check-in?
16:00.