Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 24, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi free?
Free Wi-Fi is available in the hotel.
Access (1)
What is the nearest station?
The hotel is directly connected to Kyoto Shiyakusho-mae Station on the subway Tozai Line. Karasuma-Oike Station on the subway Karasuma and Tozai Lines is also about 5 minutes' walk.
Cancellation (1)
What is the cancellation policy?
The cancellation policy varies by plan. Please check the plan conditions when booking.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is by 11:00. Times may differ by plan.
Pets (1)
Can I bring a pet?
Please check with the hotel in advance about bringing a pet.
Restaurants (1)
What restaurants are there?
There are restaurants in the hotel. Please see the official website or contact the hotel for details.
Traveling with children (1)
Can I stay with children?
Guests with children are very welcome. Please ask when booking or contact the hotel directly for details.
Sightseeing (2)
How do I get to the Shijo and Gion areas?
The Shijo and Gion areas are a short journey by subway or on foot, so the entertainment districts are very easy to reach.
How do I get to the Kyoto Imperial Palace?
The hotel stands in front of Kyoto City Hall, so the Kyoto Imperial Palace is about 5 minutes' walk away.
Sightseeing / Events (1)
Can I watch the Gion Festival from the hotel?
The procession of the Gion Festival, one of Kyoto's three great festivals, passes the Kawaramachi-Oike junction right in front of the hotel, so the location is special during the festival.
Parking (1)
Is there parking?
There is a car park. Please ask when booking or contact the hotel for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
Directly connected to Kyoto Shiyakusho-mae Station on the subway Tozai Line; about 5 minutes' walk from Karasuma-Oike Station on the subway Karasuma and Tozai Lines.
What time is check-in?
14:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
Kawaramachi Oike, Nakagyo Ward, Kyoto City, Kyoto Prefecture