Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 27, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Yes, Wi-Fi (internet connection) is available in all guest rooms.
Services (2)
Is there matcha service during our stay?
Yes, guests on Standard (1 night with 2 meals) or higher plans receive complimentary matcha and seasonal Japanese sweets as a welcome service.
Are there souvenir coupons for hotel guests?
Guests staying at accommodations in Ono city receive a 1,000 yen souvenir coupon valid at participating shops in the city (March 16–August 31, 2026; limited quantity). Each guest receives 1 coupon regardless of length of stay. For details, please check the Ono Chamber of Commerce and Industry website.
Reservations / Cancellation (1)
I heard the online reservation system changed. What happens to my previous booking?
The online reservation system on the official website changed as of February 6, 2026. Guests who booked before this date can confirm, modify, or cancel their reservations using the banner for the previous system.
Basic information (1)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Rooms (2)
What types of guest rooms and capacities do you have?
We offer two types: "Relaxing Japanese rooms (6 and 10 tatami)" and "Flooring-compatible Japanese rooms (6 and 10 tatami)", each accommodating 1–4 guests. All rooms are non-smoking.
Can the flooring in the room be changed to tatami mats?
Yes, our flooring-compatible Japanese-style rooms can have the floor changed to tatami mats upon request. Please let us know if you would like this.
Room amenities (2)
What amenities and supplies are in the guest rooms?
Amenities include shampoo, conditioner, body soap, toothbrush set, and towels. Supplies include yukata, bath towels, tea set, electric kettle, hair dryer (available upon request), humidifier (in some rooms), blankets, and down quilts.
Are there toilets in the guest rooms?
Neither Relaxing Japanese rooms nor Flooring-compatible Japanese rooms have toilets in the room. Please use the shared facilities.
Facilities (2)
Can the banquet hall be used for parties and memorial services?
Yes, we have a 100-mat grand hall available for celebrations, memorial services, banquets, and various other events and functions.
When was the inn founded?
It was founded in 1830 (Tenpo 1st year). The inn retains numerous historical antiques and furnishings, including calligraphy by Inukai Tsuyoshi, and is a historic property visited by many renowned authors of the Showa period.
Hot springs / Baths (1)
Can the bath be reserved for private use?
Yes, we offer private bath reservations. Please feel free to inquire if you are interested.
Meals (1)
What kind of cuisine can we enjoy?
We serve kaiseki cuisine featuring seasonal ingredients. Our specialty is eel dish—live eel filleted fresh and grilled with a secret sauce, which the innkeeper is particularly proud of. We also offer regional dishes such as taro from Ono, Echizen.