Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 6, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from the nearest station?
About 10 minutes by taxi from Yugawara Station on the JR Tokaido Main Line. By bus, take the service bound for Oku-Yugawara to the terminus and walk from there.
Cancellation (1)
What is the cancellation policy?
The cancellation policy differs by plan. Please check when booking and contact us with any questions.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00.
Pets (1)
Can I stay with a pet?
Please contact the property in advance about bringing a pet.
Nearby sightseeing (1)
Can I use the inn as a base for Hakone?
Yugawara has good access to Hakone, so the inn works well as a base, and the quiet setting of Oku-Yugawara lets you relax after a day out.
Traveling with children (1)
Can I stay with children?
Yes, you can stay with children. Please contact the property before booking for details.
Rooms (1)
What room types are there?
There are several types, including the modern Japanese-Western rooms in the Tokiwadai wing (two beds, 51 square metres). Please see the official website for details.
Prices / Reservations (1)
Are there good-value plans outside peak periods?
Limited-time value plans are sometimes offered outside peak periods, such as either side of Golden Week. Please check the official website or booking sites.
Hot springs / Baths (1)
What is distinctive about the hot spring?
We use water from a source in Oku-Yugawara. Yugawara Onsen is a weakly saline, weakly alkaline spring, gentle on the skin and said to keep you warm after bathing.
Meals (1)
What is the food like?
We serve dishes made with seasonal ingredients. Please see the official website or check when booking for the menu.
Parking (1)
Is there parking?
Parking is available. Please contact us for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 10 minutes by taxi from Yugawara Station on the JR Tokaido Main Line, or take a bus bound for Oku-Yugawara to the terminus.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
673 Miyakami, Yugawara Town, Ashigarashimo District, Kanagawa Prefecture