Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Is there a pick-up from Shirahama Station?
There is a pick-up service from Shirahama Station by advance booking, at 15:00, 16:00 and 17:00, with returns at 9:00, 10:00 and 11:00. We also collect guests from Nanki-Shirahama Airport at 13:00 and 18:00.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is 11:00.
Traveling with children (1)
Can I stay with children? What are the conditions for sharing a bed?
Pre-school children may share a bed. Please see the official website or ask when booking about the conditions and children's rates.
Rooms (1)
Is there a view from the rooms?
The inn stands on high ground 27 m above sea level, so you can enjoy the view over Tanabe Bay from the terrace and the first-floor lounge.
Facilities (1)
What does the lounge offer?
The first-floor lounge has a service corner with drinks, sweets and ice lollies for guests to help themselves.
Hot springs (2)
I heard every room has a hot spring open-air bath. Is that true?
Yes. There is no large communal bath; instead all 24 rooms have their own natural hot spring semi-open-air bath, available 24 hours a day. The tubs differ by room — wooden, barrel or ceramic — and the special room alone has a fully open-air rock bath and an indoor bath.
What are the qualities of the hot spring?
It is natural water from Shirahama Onsen, a bicarbonate spring said to help with fatigue. Water is added only to adjust the temperature, and no filtration is used.
Sightseeing (1)
What sightseeing spots are nearby?
Shirahama's scenic spots such as Shirarahama beach, Engetsuto island and Senjojiki, and Adventure World with its pandas, are all close by, a few minutes to about 10 minutes away by car.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available throughout the inn.
Meals (2)
What is the food like?
Our head chef's Kishu kuzushi kaiseki is served in the dining room. It features Wakayama ingredients throughout, with dishes such as the starter Hana-no-Tamatebako, sashimi of local fish, grilled live abalone and thickly sliced Kumano beef shabu-shabu.
Can you cater for food allergies?
Please tell us about food allergies by email or phone (0739-82-2530, 10:00-20:00) at least two days before your stay.
Parking (1)
Is there parking?
Parking is available. Please see the official website or contact the front desk for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
A pick-up service runs from JR Shirahama Station (advance booking required), at 15:00, 16:00 and 17:00. A pick-up from Nanki-Shirahama Airport is also available at 13:00 and 18:00.
What is the address?
1665-100 Shirahama Town, Nishimuro District, Wakayama Prefecture
What time is check-in?
15:00.