Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 3, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How do I get there?
By car, use Nankan IC or Kikusui IC on the Kyushu Expressway. By train, come to Tamana Station on the JR Kagoshima Main Line and take a taxi or car from there. It is about 10 minutes' walk from the Hirayama Onsen Ekimae stop on the Sanko Bus Yamaga-Nankan line.
Is there parking?
There is free parking.
Cancellation (1)
What is the cancellation policy?
The cancellation charge is 100 per cent of the room rate on the day of arrival, and 100 per cent for a no-show without notice. It may differ by plan, so please check the details of the plan you book.
Plans (1)
Are there plans for couples?
We offer plans for guests who want quality time with someone close to them, undisturbed. Please see the official website for details.
Basic information (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan.
Hot springs (3)
What are the qualities and benefits of the water?
It is 100 per cent free-flowing alkaline simple spring water (a weakly alkaline simple spring and simple sulphur spring). This historic spring is said to have cured Kato Kiyomasa's heat rash, and is known as a beauty bath for its thick, lotion-like water. It is said to help the complexion and to be good for skin conditions and fatigue.
Can I visit for the day?
We offer good-value day plans combining bathing and a meal. Please contact us for details.
What kinds of baths are there?
There are spacious separate large communal baths for men and women, open-air baths, a private bath and a sauna, all supplied with good-quality water flowing continuously from the source.
Equipment (2)
What facilities are there?
A restaurant, a lounge, banquet rooms, a post-bath salon, non-smoking rooms, a shop and vending machines.
Is Wi-Fi available?
Wireless LAN is available inside the inn.
Meals (1)
What is the food like?
You can enjoy kaiseki cuisine made with seasonal local ingredients. Meals are served in the first-floor restaurant, with seasonal menus such as the Kirameki kaiseki.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
By car or taxi from Tamana Station on the JR Kagoshima Main Line. By expressway, use Nankan IC or Kikusui IC on the Kyushu Expressway. About 10 minutes' walk from the Hirayama Onsen Ekimae stop on the Sanko Bus Yamaga-Nankan line. Free parking available.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
432 Hirayama, Yamaga City, Kumamoto Prefecture