Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 14, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from the nearest station?
About 10 minutes' walk from Nogami Station on the Chichibu Railway. By car it is about 35 minutes from Hanazono IC on the Kan-Etsu Expressway.
Cancellation (1)
What is the cancellation policy?
Cancellation charges start 5 days before: 20 per cent from 5 days before, 50 per cent the day before, and 100 per cent on the day or for a no-show.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 (latest 17:00) and check-out is 10:00. Late check-out until 11:00 is available for an extra charge (2,000-3,000 yen depending on the room type).
Smoking (1)
Can I smoke?
All rooms and public areas are non-smoking, including electronic cigarettes. Please use the smoking rooms on the first and second floors.
Traveling with children (1)
Can children stay?
Pre-school children cannot stay. The inn is for adults, taking guests of junior high school age and above.
Rooms (1)
What room types are there?
There are several types: twin, Japanese, Japanese twin, modern Japanese standard, Japanese-Western superior and modern Japanese luxury. Every room has an open-air bath.
Rooms / Hot springs (1)
What does it mean that every room has an open-air bath?
All 13 rooms have their own open-air bath. Since the renovation of April 2023, every room offers private open-air bathing.
Prices / Plans (1)
What does all-inclusive cover?
After check-in, free drinks including alcohol are available without worrying about the bill. Please check the plan details when booking.
House rules (1)
Is there a curfew?
The curfew is 23:00. Please note that the front door is locked after 23:00 for security.
Hot springs / Equipment (1)
Is there a large communal bath or sauna?
There is a large communal bath with a view of the Arakawa River, plus a stone sauna bath and a sauna. The communal bath is open 15:00 to 10:00 the following morning, and the sauna 15:00-22:30.
Equipment (1)
Is there a stone sauna bath?
A stone sauna bath is available. Please ask at check-in for hours and charges.
Parking (1)
Is there parking?
There is free parking for 15 vehicles, with no booking needed.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 10 minutes' walk from Nogami Station on the Chichibu Railway, or about 35 minutes by car from Hanazono IC on the Kan-Etsu Expressway.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
47-1 Motonogami, Nagatoro Town, Chichibu District, Saitama Prefecture