Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wireless internet access is available in the rooms.
Access (1)
How do I get there from Hakodate Airport?
About 5 minutes by car, or about 10 minutes by taxi, from Hakodate Airport, so access is excellent. It is also about 3 minutes' walk from the Yunokawa Onsen tram stop.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Early check-in and late check-out are available for a fee, by prior arrangement.
Pets (1)
Can I bring a pet?
Pets other than guide dogs are not accepted. We can put you in touch with a pet boarding service; please ask us.
Rooms (1)
How many rooms have their own open-air bath?
There are 115 rooms with their own open-air bath, one of the largest numbers in Japan. You can choose from a wide range of rooms, facing the sea (the Tsugaru Strait) or the town.
Stay conditions (1)
Do you take school trips?
Given the large number of rooms with their own open-air bath, we do not accept school trips. Most of our guests are individual travellers such as couples.
Hot springs (2)
What are the qualities of Yunokawa Onsen?
Yunokawa Onsen is known for retaining heat well so that you do not cool down quickly, and is counted among Hokkaido's three great hot springs. It yields more than 7,000 tonnes a day and is said to help with fatigue.
Is there a view from the large communal bath?
The large communal bath and the open-air bath face the sea (the Tsugaru Strait), so you can bathe while looking out at the fishing boat lights and Mount Hakodate.
Luggage (1)
Can I send luggage ahead or leave it with you?
You can send luggage to the hotel in advance by courier (please note the date of your stay and the name on the booking). We can also store luggage before check-in; please ask at the front desk.
Sightseeing (1)
Can I use the hotel as a base for sightseeing in Hakodate?
Yes. It is about 5 minutes by car from Hakodate Airport, and the main sights such as Mount Hakodate, Motomachi and the morning market are a short tram or car ride away, making it an ideal base.
Meals (1)
How are meals served?
Dinner is the buffet Nagisa, with about 50 dishes made with local Hakodate ingredients. The live kitchen, where sashimi and sushi are prepared in front of you to order, is especially popular.
Parking (1)
Is there parking?
There is free parking. An attendant in front of the entrance will direct you.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What is the address?
1-2-25 Yunokawa-cho, Hakodate City, Hokkaido
How do I get there?
About 5 minutes by car from Hakodate Airport. About 3 minutes' walk from the Yunokawa Onsen tram stop. About 30 minutes by tram from JR Hakodate Station.
What time is check-in?
15:00.
Is there parking?
Parking is available. Please contact the property for details.
What time is check-out?
11:00.