Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How do I get here from Tokyo?
The most convenient option is a highway bus from Tokyo Shinjuku Station South Exit, which takes about 2 hours. By train, take a bus from Shibukawa Station for about 30 minutes.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 to 19:00, and check-out is at 10:00. Please note that times may vary depending on your booking plan, so please confirm the details of your plan.
Rooms (1)
What types of guest rooms are available?
We have the main building (wooden structure from the Taisho to early Showa period, with individually designed Japanese rooms of 8–12 tatami) and the annex 'Tsuru no I'. The main building is fully non-smoking from February 2026, while 'Tsuru no I' allows smoking.
Facilities / History (1)
Tell me about the building's history.
We are an established inn founded in 1502 (Bunki 2). The main building is a wooden structure from the Taisho to early Showa periods, with each room having distinct character and design. Please note that being wooden, sound carries easily between rooms.
Facilities / Equipment (1)
Do you have spa or aesthetic services?
We offer anti-aging esthetic treatments that connect mind and skin. You can choose from courses tailored to your skin type. We also have men's esthetic services. Please contact the front desk for details.
Hot springs / Baths (2)
Tell me about the spring quality and characteristics.
We use 'Kogane-yu' (Golden Water), Ikaho's signature hot spring. We hold one of the largest amounts of source water in Ikaho and provide 100% pure source water in all baths. The water's iron content turns tea-brown when exposed to air. It is said to be effective for neuralgia, muscle pain, chronic dermatitis, and poor circulation.
What kind of baths are available?
We offer large public baths (Nino-yu and Taki-yu), an open-air bath, and multiple private baths (some may be under renovation). The large public bath 'Nino-yu' features a large bathtub 1 metre deep and 5m × 3m, also known as a 'hot spring pool'.
Non-smoking / Smoking (1)
Are there smoking rooms?
From February 3, 2026, all guest rooms in the main building became non-smoking. Guests who wish to smoke may use the smoking area within the main building. The annex 'Tsuru no I' remains smoking-allowed as before.
Location / Nearby sightseeing (1)
How do I access Ishidan Street?
We are conveniently located about a 1-minute walk from Ikaho's Ishidan Street. You can enjoy strolling through the street and browsing souvenir shops in a yukata.
Meals (1)
What kind of food is served?
We serve Japanese cuisine with seasonal colours, using abundant fresh local ingredients from Gunma. Our location a 1-minute walk from Ishidan Street makes it convenient to combine with Ikaho sightseeing.
Parking (1)
Is there a car park?
We offer a free car park for up to 100 vehicles on a first-come, first-served basis.
Other (6)
What is the address?
45 Ikaho, Ikaho-cho, Shibukawa, Gunma Prefecture
Is there a car park?
Yes, one is available. For details, please contact the facility.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
Check-in is at 15:00.
How do I get here?
From JR Joetsu Line Shibukawa Station, take a bus bound for Ikaho Onsen (approximately 30 minutes), then a 3-minute walk from Ikaho Onsen bus stop. By car from the Kanetsu Expressway Shibukawa/Ikaho IC, approximately 20 minutes. A 1-minute walk from Ikaho Ishidan Street.
What time is checkout?
10:00.