Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Sendai Station?
From stand 8 in the bus pool at the west exit of JR Sendai Station, take the Miyagi Kotsu bus for Akiu Onsen, alight at the Akiu Onsen Yumoto stop and walk about 1 minute. By car it is about 30 minutes from Sendai Station, or about 15 minutes from Sendai-Minami IC on the Tohoku Expressway. A free shuttle bus (booking required) is also available.
Access / Shuttle service (1)
Is there a free shuttle bus?
A free shuttle bus runs from the east exit of Sendai Station (booking required). Bookings are taken only through the Sakan shuttle bus booking page on the official website; we cannot take them by telephone.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00-18:00 and check-out is 11:00. Times may differ by plan, so please check.
Rooms (1)
What room types are there, and how many rooms?
There are 173 rooms in total: 128 Japanese-style, 7 Western-style, 35 Japanese-Western and 3 others. The 13-storey Hitenkaku wing also has lavish special rooms.
Facility information (1)
Tell me about the inn's history.
Sakan is the inn that keeps the original source of Akiu Onsen, and in the Tokugawa period it flourished as the bathing palace of Date Masamune, lord of the Sendai domain. In the main building a sacred flame brought from Mount Koya has burned for more than 400 years, and items connected with the Date family are on display.
Hot springs (1)
Tell me about the baths.
You can go round four different baths, including the only open-air bath in Akiu Onsen where you look out over the Natori River while bathing in water fed continuously from the source. Akiu Onsen is one of the three imperial hot springs of Japan, with more than 1,500 years of history.
Hot springs / Baths (1)
Is there a private bath?
There is a private bath (40 minutes), for which a charge applies. Please see the official website or call us for details.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available in the building. Please contact the inn directly for details.
Meals (2)
What is the food like?
The basis is Japanese set meals using carefully chosen ingredients sourced from across Japan. Breakfast is the Premium Morning, a buffet with a live kitchen where dishes are made in front of you. Seafood from the Sanriku coast is also popular.
Can you cater for food allergies?
For allergies to the seven designated allergens (egg, wheat, milk, buckwheat, peanut, crab and prawn) we recommend our low-allergen menu. For safety reasons we cannot accommodate allergies outside those seven, or changes to dishes for personal likes and dislikes.
On-site facilities (1)
Is there an outdoor pool?
Sakan has an outdoor pool, open in seasons such as the summer holidays. Please check the official website or call us for the exact season and conditions of use.
Parking (1)
Is there parking, and how much does it cost?
There is free parking for 500 cars. Please stop in front of the entrance first and a member of staff will direct you to the car park.
Other (6)
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
From stand 8 in the bus pool at the west exit of JR Sendai Station, take the Miyagi Kotsu bus for Akiu Onsen, about 50 minutes, alight at Akiu Onsen Yumoto and walk about 1 minute. By car it is about 30 minutes from Sendai Station, or about 15 minutes from Sendai-Minami IC on the Tohoku Expressway. A free shuttle bus is available (booking required, through the official website).
What is the address?
28 Yumoto Yakushi, Akiu Town, Taihaku Ward, Sendai City, Miyagi Prefecture