Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 21, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 (for plans with dinner, please arrive by 19:00). Check-out is 11:00.
Plans / Prices (1)
Can I stay for multiple consecutive nights?
Yes, multi-night stays are available. You can enjoy a leisurely stay in the natural surroundings of Unzen. For details, please contact us through our official website.
Pets (1)
Can I stay with pets?
We do not accept pets. For details, please check our official website or call 0957-73-2111.
Awards / Features (1)
Why have you received a Michelin award?
In the 2019 Michelin Guide, we received 5 Red Pavilions (highest rating) and one star for cuisine. In 2025, we also received a Michelin 1 Key rating for accommodations. We are recognized for our seasonal kaiseki cuisine and luxurious setting.
Rooms (2)
Do you have rooms with open-air baths?
Some rooms such as Marika and Riyui have open-air baths fed by our own hot spring. We also offer special rooms including Higashi no Ma, a VIP suite showcasing the finest of Japanese architecture.
What is the layout of the all-detached rooms?
All 14 rooms are independent detached cottages in sukiya-zukuri style. Each cottage offers a luxurious space of approximately 80 tsubo with a private garden. The two-story detached buildings overlooking the Japanese garden create the atmosphere of a relaxing residential mansion.
Hot springs / Baths (1)
What is the hot spring quality and what facilities are available?
Unzen hot spring with sulfur water (flowing directly from the source). A separate building features a spacious bathhouse with an outdoor bath made from stacked stone, and guest rooms with private outdoor baths fed from our own source are also available. The water has strong antibacterial properties and is said to leave skin smooth.
Sightseeing / Access (1)
Are there nearby tourist attractions?
Unzen Jigoku (within walking distance), Nita Pass, Unzen Ropeway and other natural sightseeing spots in Unzen are available. You can also explore the historic hot spring town that flourished as a foreign visitor resort from the Meiji through Showa periods.
Meals (1)
What type of cuisine is served?
We serve seasonal kaiseki cuisine made with fresh local ingredients. Dishes feature seasonal produce from Ariake Sea and Shimabara Peninsula, presented on specially commissioned Arita ware. Meals are served in your room.
Parking (1)
Is there parking?
Free parking is available. For details on capacity, please confirm with the ryokan at the time of booking (TEL: 0957-73-2111).
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking?
Yes, parking is available. For details, please contact the facility.
What is the address?
Unzen 380-1, Obama-cho, Unzen City, Nagasaki Prefecture
What is the check-out time?
11:00.
What is the check-in time?
15:00.
How do I get there?
About 80 minutes by bus (Shimabara Tetsudo) from JR Isahaya Station, get off at "Unzen" / About 60 minutes by car from Isahaya IC on the Nagasaki Expressway