Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How long does it take to reach the hotel from the nearest station?
About 5 minutes walk from JR Rikuu Tōsen Line Naruko Onsen Station. From Tokyo: approximately 2 hours 10 minutes on the Tōhoku Shinkansen from Ueno Station to Furukawa Station, then approximately 45 minutes on the Rikuu Tōsen Line to Naruko Onsen Station.
Cancellation (1)
When does a cancellation fee apply?
Cancellation fees are 30% of the accommodation charge from 5 days before, 50% the day before, and 100% on the day of arrival. No-show or failure to arrive without notice is also charged at 100%. Some plans may have different cancellation policies, so please check the plan details page.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 (final check-in 19:00) and check-out is 10:00. If your check-in will be later than scheduled, please contact us.
Accessibility (1)
Can people using wheelchairs or those with mobility difficulties use the facility?
We provide barrier-free accommodations including wheelchair rental, western-style toilets in guest rooms, and handrails on large bath tubs. Please contact us in advance at TEL: 0229-83-2001 to ensure you can use the facility comfortably and safely.
Reservations / Inquiries (1)
Where should I contact for reservations or inquiries?
You can call 0229-83-2001 (reception hours 9:00–19:00). Our fax number is 0229-82-2046. You can also book through our official website.
予約特典 (1)
What benefits do you get when booking through the official website?
Guests who book through our official website receive four benefits: ① 500 yen facility voucher per person, ② one complimentary draft beer or cider at Aoba Lounge (15:00–18:00), ③ free admission to the shared bath "Taki no Yu", and ④ 10% discount on kokeshi doll painting experience at the Iwashita Kokeshi Museum. These benefits are for adult guests only.
Basic information (5)
What is your address?
36 Yumoto, Naruko Onsen, Ōsaki City, Miyagi Prefecture
What time is checkout?
10:00.
What time is check-in?
15:00.
Is there a parking lot?
Yes, we have one. Please contact the facility for details.
How do I get there?
About 5 minutes walk from JR Rikuu Tōsen Line Naruko Onsen Station. From Sendai Station: approximately 15 minutes on the Tōhoku Shinkansen to Furukawa Station, then approximately 45 minutes on the Rikuu Tōsen Line to Naruko Onsen Station. By car from the Sendai area: approximately 15 minutes to Furukawa IC, then approximately 35 minutes via Route 47 to our facility (about 50 minutes total). From Sendai Airport: approximately 1 hour 40 minutes by car. From Tokyo: approximately 4 hours 50 minutes by car (Urawa IC → Furukawa IC → Route 47). From Yamagata Airport: approximately 1 hour 20 minutes by car.
Traveling with children (1)
What are the rates for children staying with parents?
Children ages 2–5 with no bedding or meals require a facility use fee of 2,200 yen. Hot spring tax is an additional 150 yen per person. Note that official website booking perks (dining vouchers, free drink coupons, etc.) are for adult guests only.
Rooms (1)
Do you have rooms with foot baths? Can they be used in winter?
Kōyōkan offers Japanese-style rooms (2–4 guests) and Western-style rooms (40 sqm, 2 guests) with open-air foot baths. However, foot bath use is closed during the winter season. Please enjoy them mainly in summer.
Payment (1)
What credit cards do you accept?
We accept VISA, JCB, American Express, Diner's Club, UC, DC, NICOS, and MasterCard.
Facilities (1)
What entertainment and relaxation facilities are available in the building?
Private table tennis room (550 yen/30 minutes, 1,100 yen/60 minutes), lounge "Aoba" (complimentary drinks for guests 15:00–20:00), free lending of card and board games, hearth lounge, and a gift shop. The building also displays numerous artworks including 2,000 kokeshi dolls.
Hot springs (2)
What is the hot spring's mineral composition and skin benefits?
It is a sulfur spring rich in "metasilicic acid," a skin-beautifying component, and "metaboric acid," which has bactericidal properties. In addition to skin-beautifying effects, it offers cleansing benefits, with a characteristic velvety texture that clings softly to the skin. You can enjoy the blessings of Naruko hot spring, which is said to have the most diverse mineral compositions in the world.
What types of hot spring baths do you have?
With three natural springs, we offer the large public bath "Bashō no Yu," the cypress public bath "Tama no Yu," the private large bath "Kokeshi no Yu," an open-air bath with blue slate tiles, a hinoki (Japanese cypress) wooden tub open-air bath, a sitting bath, and Bashō no Yu open-air bath. The water changes color mysteriously—from transparent to greenish-transparent, milky white, and warbler-colored—depending on air and humidity. All are natural hot spring source water flowing directly.
Meals (1)
What kind of meals are offered? Do you have buffets?
We offer a kaiseki (multi-course Japanese dinner) plan featuring locally sourced "Michinoku cuisine" and an evening buffet plan. Our buffet restaurant "Miyagino" also serves seasonal limited menus, using local ingredients such as Saigo-machi asparagus.
Parking (1)
Do you have a parking lot? Is there a fee or do I need to make a reservation?
We have a large parking lot with 100 spaces available. Parking is free and no reservation is needed, so please feel free to use it.