Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 25, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi and wired internet are both available free of charge.
Amenities (1)
What amenities are provided?
We use carefully chosen amenities developed with local Iwami industry, including locally made samue as room wear. The samue are soft to the touch, popular with guests and available to buy online.
Concept (1)
What does craft hotel mean?
It means a hotel where the spatial design, interiors, tableware, furniture and fabrics were all developed jointly with local industry in Masuda and the Iwami region — potteries, furniture makers and textile manufacturers. The culture of the region and the skills of its craftspeople run through the whole building.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 (we can receive guests until 5:00 the following morning) and check-out is by 11:00.
Accessibility (1)
Is the hotel accessible?
Some accessible facilities are provided. Please contact the hotel in advance for details.
Business travel (1)
Is it suitable for business travel?
The hotel is about 3 minutes' walk from JR Masuda Station, very convenient for business trips and longer stays, with Wi-Fi throughout for remote working.
Nearby sightseeing (1)
How easy is it to reach the sights of the Iwami region?
Grand Toit (the Iwami Art Museum and the Iwami Arts Theatre) is within walking distance of the hotel. Natural attractions such as the Hikimi Gorge and the town of Tsuwano are also easy to reach.
Hot springs (1)
What is the hot spring like?
There is a large communal bath and sauna using natural hot spring water from our own source on the site (a simple spring known for its effect on the skin), flowing continuously from the source. Day-use bathing is also available.
Meals (2)
What is breakfast like?
A breakfast buffet is served at MASCOS BAR & DINING from 6:30 to 10:00, with a menu making generous use of local vegetables and changing with the season. The smoothies are also popular.
What is served for dinner?
MASCOS BAR & DINING on the first floor serves WAO cuisine, blending Japanese and Western elements, built mainly on Iwami ingredients, prepared by chefs from well-known local restaurants in Masuda.
Parking (1)
Is there parking, and how much does it cost?
There is parking for 60 vehicles at 800 yen per night for a car. Medium and large coaches are 2,000 yen per night and must be booked in advance.
Other (6)
What is the address?
17-1 Ekimae-cho, Masuda City, Shimane Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
About 3 minutes' walk from Masuda Station on the JR San'in Main Line.
Is there parking?
Parking is available. Please contact the property for details.