Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get here from New Chitose Airport?
From New Chitose Airport, it takes approximately 90 minutes by car. From central Sapporo, allow approximately 50 minutes by car, and from Otaru approximately 60 minutes. Free shuttle service is available only from central Sapporo.
Other (1)
Do you have optional services for celebrations or anniversaries?
Yes, we offer optional services for celebrations and special occasions. For details, please contact our website or the front desk.
Pets (1)
Are there guest rooms where I can stay with my pet dog?
We have a dog-friendly guest room (Room 303). Please note that the terrace is currently unavailable due to exterior wall construction. Please check our website's news section for the latest information.
Basic information (2)
How do I get there?
About 50 minutes by car from Sapporo, about 60 minutes from Otaru, about 90 minutes from New Chitose Airport. Free shuttle bus available from central Sapporo.
What is the address?
Jozankei-onsen Nishi 4-353, Minami Ward, Sapporo
Rooms (1)
What types of guest rooms do you have?
We offer a variety of rooms ranging from traditional Japanese rooms with nostalgic styling to Japanese-modern fusion rooms. Our special floor "Tsukihoshi" also features hot spring-equipped special rooms and modern Japanese-Western fusion rooms.
Facilities (3)
Do you offer spa or relaxation services?
Our relaxation salon "Rakusaa" offers a wide range of treatments from full-scale spa services to therapeutic massage. We also have private rock sauna baths in a soothing space scented with tea fragrance burners.
Are there events such as concerts?
We regularly hold "Nukumori Concerts." Information for January–June 2026 and July–December 2026 is posted on our official website. Please check the NEWS page on our official site for details.
What is the special floor "Tsukihoshi"?
"Tsukihoshi" is our special floor. It features hot spring-equipped guest rooms, a dedicated lounge, private dining rooms, and an open-air bath "Yu-meami" recreating the bathing area once managed by the founder Sadayama Izumi. You can enjoy a more private and luxurious Jozankei experience.
Hot springs (3)
Do you have private bath rentals?
Yes, we offer private baths. Day-use guests can also use our private hinoki (cypress) bath. For reservation details and usage information, please contact the front desk.
Tell me about the hot spring types and facilities.
Jozankei onsen is a historic hot spring that opened in 1866. Our facility features a three-floor large bath complex with themes of "Beauty," "Health," and "Rejuvenation," private rental baths, and "Yu-meami," which recreates the historic bathing area once managed by founder Sadayama Izumi.
Can we use the baths for day visits? What are the hours?
Day-use bathing is available. Reception hours are noon 12:00–final entry at 14:30 (until 3:00 p.m.). You can use the large baths (Tsuki-chi-no-yu and Hana-ten-no-yu) and private hinoki baths. A lounge is also available for your relaxation. Please note that day-use bathing is closed for part of May.
Shuttle service (1)
Is there a free shuttle bus from central Sapporo?
Yes, we offer a free shuttle bus from central Sapporo. For details, please check the Access page on our official website or contact our front desk.
Meals (2)
Where can we have meals?
We offer three distinctive dining venues. "Tsubo-chu-ten" is a private dining room inspired by old Kyushu farmhouses and Otaru stone warehouses. "Sen-shokuaan" features a Japanese space with sunken hearth seating, sunken tables, and regular table seating. "Ki-an" is a Taisho-modern Japanese-Western fusion space. All three are available for your dining experience.
What are your cooking principles?
We focus on "handmade" and "freshly prepared" dishes. We take care to serve hot dishes hot and cold dishes cold, always at the perfect moment for optimal flavor.