Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
Which is the nearest station, and how long does it take?
About 3-5 minutes' walk from JR Onuma-Koen Station. From central Hakodate it is about 30 minutes by car, and about 40 minutes from Hakodate Airport.
Is there a pick-up service?
A pick-up service is available. Please check when booking, or see the official website or call 0138-67-2964.
Activities (1)
Are there activities such as canoeing?
There is a plan to take a canoe from the lakeside terrace and enjoy Lake Onuma (adults 8,800 yen, elementary school children 6,600 yen, including coffee; not available below elementary school age). Cycling round the lake (about 14 km, about 1 hour 30 minutes) is also recommended.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan.
Traveling with children (1)
Can I stay with children?
Children may stay, though some activities such as canoeing have age limits. Please check when booking or see the official website for details.
Rooms (1)
How many rooms are there?
It is a small resort hotel with 30 rooms, finished to a high standard around the concepts of HERB and BERRY.
Facilities (3)
Is there a bar lounge?
There is Bar Lounge Crawford, a historic lounge named after the pioneer era in Hokkaido. It also has a model railway diorama of Onuma, and you can relax there to pleasant music.
Is the hotel set up for workations?
There are workation rooms for remote working, so you can combine work with your stay, using the terrace and spa room as well.
Is there a garden?
There is a garden called the Epuy Botanical Garden, where you can look up the names of the flowers and their season using QR codes as you walk. The lakeside terrace offers a fine view of Lake Onuma.
Hot springs (1)
Do the rooms have a hot spring bath?
There are twin rooms with a spa living area and rooms with a hot spring open-air bath on the terrace. Not all rooms have a hot spring bath, so please check when booking if you would like one.
Meals (1)
What food is served?
The restaurant serves a French course menu, Pirika, using ingredients from within a 50-mile radius. In an open space looking out over Lake Onuma, each dish is prepared with care using seasonal produce.
Parking (1)
Is there parking?
There is parking. Please see the official website or call the hotel on 0138-67-2964 for capacity and charges.
Other (6)
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
About 3-5 minutes' walk from JR Onuma-Koen Station. About 30 minutes by car from central Hakodate, or about 40 minutes from Hakodate Airport. A pick-up service is available (please confirm).
What is the address?
85-9 Onuma-cho, Nanae Town, Kameda District, Hokkaido