Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
What is the nearest station, and how do I get there?
The hotel is connected to JR Saitama-Shintoshin Station by a covered walkway, about 5 minutes' walk. It is also about 6 minutes' walk from Kita-Yono Station on the JR Saikyo Line. The covered deck keeps you dry in the rain.
How long does it take from Tokyo?
On the JR Keihin-Tohoku Line via Omiya it is about 35-40 minutes from Tokyo or Ueno to Saitama-Shintoshin Station; on the JR Saikyo Line it is about 30-35 minutes from Shinjuku to Kita-Yono Station.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ by plan.
Business travel (1)
Is the hotel suitable for business?
Being connected to Saitama-Shintoshin Station makes travel to Omiya and Tokyo easy. With meeting rooms and banquet rooms, we cater for everything from business to events of all kinds.
Nearby sightseeing (1)
How do I get to Saitama Super Arena?
Saitama Super Arena is within walking distance via the deck from Saitama-Shintoshin Station, which makes the hotel very popular for concerts and sporting events.
Rooms (1)
What amenities are in the rooms?
Liquid soap, body soap, shampoo, conditioner, a toothbrush set, a razor, a brush, towels, a bath towel, nightwear and slippers. The contents may differ by plan.
Banquets / Events (1)
Do you host weddings and memorial services?
We have a wedding hall, banquet rooms and meeting rooms for receptions, reunions, memorial services, longevity celebrations and other parties. We also hold memorial services in dignified Japanese-style rooms.
環境・サステナビリティ (1)
Tell me about your SDGs certification.
In recognition of environmentally considerate hotel operation and activities rooted in Saitama Prefecture, we became the first property in the prefecture to receive 4 Gyoiko Cherry Blossoms, the level below the highest, under Sakura Quality An ESG Practice, the international certification for accommodation putting the SDGs into practice.
Equipment (1)
Is Wi-Fi available?
Wireless access points are installed on the guest floors, so free internet via Wi-Fi is available in every room.
Meals (1)
Tell me about the restaurants and meals.
There is a restaurant in the hotel, and plans including breakfast are popular. We also have banquet rooms and meeting rooms for memorial services, reunions, anniversaries and other functions.
Parking (1)
Is there parking, and how much?
There is parking for 95 cars (charged, first come, first served) at 1,000 yen per car per night for a standard car. It is also about 1 minute from the Shintoshin exit of the Metropolitan Expressway, so access by car is easy.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 5 minutes' walk from Saitama-Shintoshin Station on the JR Keihin-Tohoku, Utsunomiya and Takasaki lines (connected by a covered deck). About 6 minutes' walk from Kita-Yono Station on the JR Saikyo Line. About 1 minute from the Shintoshin exit of the Metropolitan Expressway.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
2-2 Shintoshin, Chuo Ward, Saitama City, Saitama Prefecture