Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 24, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How long does it take from Hakodate Station?
About 5 minutes on foot from JR Hakodate Station with excellent access. About 2 minutes on foot from Hakodate Asaichi, about 10 minutes on foot from Kanemori Red Brick Warehouse. About 20 minutes by car from Hakodate Airport.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 to 24:00, and check-out is by 11:00. Times may vary depending on your plan, so please confirm your booking details.
Rooms (1)
What types of guest rooms are available?
The Re:Grand Opening in August 2025 offers 20 room types. Even standard rooms provide comfortable space of 20.5 square meters or more. "The Royal Floor," Hakodate's only suite rooms, features natural hot spring view baths in all rooms. New Western-style and Japanese-Western fusion rooms are 47 square meters with cooking facilities.
Facilities (3)
Is there an spa or massage facility?
The esthetic spa "La Colline" features 4 private treatment rooms (15:00–24:00). Popular treatments include menus using the celebrity cosmetic brand "La Colline" and treatments using the hotel's original aroma.
Do you have fitness facilities?
We have fitness facilities equipped with running machines and exercise bikes made by Technogym.
What are the Pillows Bar and Aroma Bar services?
Pillows Bar lets you choose from 13 pillow types that suit your preference. The Aroma Bar offers 21 natural aromas to select from for use in your room (Open 15:00–21:00). These services support comfortable sleep.
Hot springs (1)
What kind of facility is the sky open-air bath and hot spring?
Floors 14–15 feature a natural hot spring large bath in infinity style, offering views of Hakodate's night scenery and the bay area while bathing. The men's bath includes a löyly sauna, and the women's bath features an aroma mist sauna. Free for guests.
Sightseeing (1)
Is this a convenient base for sightseeing in Hakodate?
Hakodate Station, Hakodate Morning Market, and Kanemori Red Brick Warehouse are all within walking distance. Access to Hakodate Mountain Ropeway and Goryokaku is also excellent, making this an ideal base for sightseeing in Hakodate.
Meals (2)
What kind of breakfast is served?
A breakfast buffet with over 150 menu items, designed with the concept of "a gentle breakfast for your body" using vegetables and brown rice. Features a fresh sashimi corner, freshly baked bread, made-to-order omelettes, and many other options. Ranked 1st nationwide on Relux (2019, 2022).
Where can I have dinner?
With the Re:Grand Opening in August 2025, 3 new dinner restaurants opened. They serve menus using seasonal Hakodate ingredients. Please check the official website for details.
Parking (1)
Is there a parking lot? Is there a charge?
We have a parking lot available for 1,000 yen per night. Please check with the front desk for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Parking is available. For details, please contact the facility.
What time is checkout?
11:00.
What time is check-in?
15:00.
How do I get there?
About 5 minutes on foot from JR Hakodate Station. About 2 minutes on foot from Hakodate Asaichi (morning market). About 10 minutes on foot from Kanemori Red Brick Warehouse. About 20 minutes by car from Hakodate Airport.
What is the address?
22-13 Otemachi, Hakodate, Hokkaido